I go to store from where I can collect I show them mail they say not delivered

keshabpoudel843 · ‎30-12-2024

Northerner · ‎30-12-2024

Does order tracking show the device was delivered.

Thanks

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Chris_B · ‎30-12-2024

@keshabpoudel843 The store will contact you when it’s there for collection. You cannot just go to a store and expect to pickup a device from that store unless it’s been delivered to that store. Your order doesn’t come from that’s store stock of devices.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.