Order not arrived.

[Nanarki]

Hi.

I have ordered an upgrade for my Samsung Watch, and it appears to have been sent to my local EE store rather than my home, however the DPD tracking is showing that they declined the delivery and it is being sent back to EE. What happens from here as my account is showing that the upgrade has been activated and is being charged at the new rate.

Have tried to call 150 but none of the options seem to be of any help, and the visual service just sends me back to the original order tracking.

Thanks

[Michael_D · Accepted solution]

Hi @Nanarki 

Thanks for coming to the community.

If the watch is being returned back to us, the order would be cancelled and the contract and charges removed from your account. This can take a few days from when it is received in our warehouse.

You'd usually get a text to say it has been cancelled and you'd then be able to order again.

Michael