Early upgrade

[RuthAS]

I was offered an early upgrade with the upgrade fees waived so I took up the offer. It wouldn’t let me submit swap information for my current phone but when my new phone came there was a box to send my old device back in. I am unclear whether I have to send back my old phone or not? Anybody have any idea?

[Chris_B]

@RuthAS  If you opted to trade in then yes you do.   If you’re unsure what you actually did when ordering the new device you’ll need to call customer support.