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Confirmation email

MacDavis26
Explorer

‎30-11-2024 05:16 PM

Hi, I need some advice or help,

I have upgraded my sim only to the 16 pro max via the app yesterday morning (Friday about 4am) I received only one email to say thanks for starting your order. I haven’t received any other emails or anything, have i successfully completed the upgrade or do I finish that when I pick my phone up at its chosen destination (an ee store as I’m working a bunch and have nobody to sign for it) 

 

should I have received more emails to confirm stuff or contract information? Please help 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-11-2024 05:36 PM

Hi @MacDavis26 

You'll receive an email when your order is processed. Check your junk/spam folders.

If you haven't received anything by Monday call EE CS on 150. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
MacDavis26
Explorer
In response to Northerner

‎30-11-2024 11:13 PM

Thank you so much for your help, that really puts my mind at ease, I thought I had forgotten to fill something out, thanks again 🙌

0 Helpful