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Ordered a phone and recieved no order confirmation.

Ceejay15_
Investigator
Investigator

‎30-11-2024 04:08 PM

ordered a phone contract yesterday evening and i still haven’t received anything after they took the upfront cost. what to do next?

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎30-11-2024 04:22 PM

Hello @Ceejay15_ ,

Welcome to the community<

Have you checked your spam/junk folder?.                                                                                    

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Ceejay15_
Investigator
Investigator
In response to Schockwave

‎30-11-2024 04:38 PM

yes i did yesterday and today i think its only a pre authorization cause my screen went blank after submitting ive been reading some same problem as me in this community chat

0 Helpful
Northerner
EE Community Star
EE Community Star

‎30-11-2024 05:05 PM

Hi @Ceejay15_ 

You'll need to speak to EE CS on 150 are waiting until your order is processed. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Ceejay15_
Investigator
Investigator
In response to Northerner

‎30-11-2024 05:20 PM

can i speak to one when i call now? 

0 Helpful
Lesley_W
EE Community Support Team
In response to Ceejay15_

‎01-12-2024 09:13 AM

Hi @Ceejay15_ 

Our team over the phone are open 8am to 8pm on weekends and 8am to 9pm on weekdays.

Hope you get sorted.

Lesley