14-11-2024 07:36 AM
placed on 11th for black sony xm4's no mention of dispatch time just "dpd 2 days delivery". Would be nice to have some sort of time frame. Why cant i cancel an order that hasnt been touched for days
14-11-2024 09:27 AM
already called and been told cant be given a dispatch time because there isnt one. But still cant cancel?
14-11-2024 11:02 AM
Hi @deeznuts69
Welcome to the Community.
Did you purchase this from the EE online shop as an add-to-plan, or did you purchase it outright from store.ee.co.uk?
All orders can be cancelled while they are pending to be dispatched.
I'd recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.
Ali
14-11-2024 11:33 AM - edited 14-11-2024 11:34 AM
I paid up front on the EE.co.uk site. NOT store.EE nothing else to it.
It says it cannot be cancelled. i have been stuck on "order placed" and have been told there is no dispatch time.
14-11-2024 12:38 PM
@deeznuts69
Does your order number begin SO0, XKO, or does it start with EE ?
Ali
14-11-2024 02:19 PM
it starts with EE. Ive spoken to the electronics team already and all they can tell me is that the order is placed and thats it. cant cancel it.
14-11-2024 03:47 PM
Nevermind, discount was too good to be true, no stock afterall so trying to get them cancelled now
19-11-2024 04:36 PM
Have you got the product yet, I am in same situation now 😔
19-11-2024 05:20 PM
I am also still waiting for this, hours in phone queues with no resolution. Since I have ordered (9/11/24) there has been two price drops, so there clearly must be stock, or EE must be taking payments without.
Not being able to speak to the correct person on the phone, or simply cancel the order is totally unacceptable.
19-11-2024 05:44 PM
I also ordered the Sony XM4 headphones as the price was too good to miss out on, but am in the same position.
I spoke to EE team and they said they can’t give an update on stock as they don’t know. But I saw this morning they were available to buy at a higher price.