Headphones not despatched
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20-11-2024 06:47 PM
I have ordered headphones 3 days ago and it hasn't despatched yet.
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21-11-2024 09:15 AM
Hi @Ambat123
Welcome to the community.
I know you'll be eager to get your new headphones! Did you receive confirmation that everything was OK after placing this order with us?
What headphones have you gone for?
Linzi
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21-11-2024 09:31 AM
Hi,
I received the order confirmation but nothing about despatch.
Thanks
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21-11-2024 09:32 AM
Thanks for letting me know @Ambat123
What headphones have you ordered, and on the website does it show the expected timeframe for delivery?
Linzi
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21-11-2024 09:43 AM
I ordered a Sony wh -1000 xm4,there was no time frame in order confirmation.
Thanks
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21-11-2024 09:52 AM
Hi @Linzi_H , im also having a similar problem, i ordered 3 days ago and other than an “EE order acknowledgment email” I’ve had no updates, no shipping information, absolutely nothing.
This is the order info:
Product: Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic (black) Delivery method: standard dpd |
Delivery Method DPD: Standard Delivery |
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21-11-2024 09:59 AM
I can see that Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic on the website are showing as delivery within 1-3 working days. This is for the blue and silver options, with black currently being out of stock.
If you'd like to change your order to a different colour @Amicabletiger or get a further update, I'd advise you to call us directly and have a chat with one of our Guides.
Linzi
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21-11-2024 10:11 AM
Ah alright, How long might i have to wait for it to be in stock and receive my order?
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21-11-2024 10:12 AM
Sorry no ive just read it again I’ll give you a call to change the colour thanks
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21-11-2024 11:13 AM
Hi,
I tried calling the sales team but I don't have a contract with EE,I only purchased the headphones.
Thanks

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