Headphones not despatched

Ambat123
Investigator
Investigator

I have ordered headphones 3 days ago and it hasn't despatched yet.

12 REPLIES 12
Linzi_H
EE Community Support Team

Hi @Ambat123 

Welcome to the community.

I know you'll be eager to get your new headphones! Did you receive confirmation that everything was OK after placing this order with us? 

What headphones have you gone for?

Linzi 

Hi,

I received the order confirmation but nothing about despatch.

Thanks

Linzi_H
EE Community Support Team

Thanks for letting me know @Ambat123 

What headphones have you ordered, and on the website does it show the expected timeframe for delivery?

Linzi 

I ordered a Sony wh -1000 xm4,there was no time frame in order confirmation.

Thanks

Hi @Linzi_H , im also having a similar problem, i ordered 3 days ago and other than an “EE order acknowledgment email” I’ve had no updates, no shipping information, absolutely nothing.

This is the order info:

Product: Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic (black)
Quantity: 1
Estimated delivery date: NA 

Delivery method: standard dpd

 
Delivery Method
DPD: Standard Delivery
Linzi_H
EE Community Support Team

I can see that Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic on the website are showing as delivery within 1-3 working days. This is for the blue and silver options, with black currently being out of stock. 

@Ambat123

If you'd like to change your order to a different colour @Amicabletiger or get a further update, I'd advise you to call us directly and have a chat with one of our Guides.

Linzi 

Ah alright, How long might i have to wait for it to be in stock and receive my order?

Sorry no ive just read it again I’ll give you a call to change the colour thanks

Hi,

I tried calling the sales team but I don't have a contract with EE,I only purchased the headphones.

 

Thanks