Headphones not despatched

[Ambat123]

I have ordered headphones 3 days ago and it hasn't despatched yet.

[Linzi_H]

Hi @Ambat123 

Welcome to the community.

I know you'll be eager to get your new headphones! Did you receive confirmation that everything was OK after placing this order with us? 

What headphones have you gone for?

Linzi 

[Ambat123]

Hi,

I received the order confirmation but nothing about despatch.

Thanks

[Linzi_H]

Thanks for letting me know @Ambat123 

What headphones have you ordered, and on the website does it show the expected timeframe for delivery?

Linzi 

[Ambat123]

I ordered a Sony wh -1000 xm4,there was no time frame in order confirmation.

Thanks

[Amicabletiger]

Hi @Linzi_H , im also having a similar problem, i ordered 3 days ago and other than an “EE order acknowledgment email” I’ve had no updates, no shipping information, absolutely nothing.

This is the order info:

Product: Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic (black) Quantity: 1 Estimated delivery date: NA  Delivery method: standard dpd

Delivery Method DPD: Standard Delivery

[Linzi_H]

I can see that Sony WH-1000XM4 Wireless Noise Cancelling Headphones with Mic on the website are showing as delivery within 1-3 working days. This is for the blue and silver options, with black currently being out of stock. 

@Ambat123

If you'd like to change your order to a different colour @Amicabletiger or get a further update, I'd advise you to call us directly and have a chat with one of our Guides.

Linzi 

[Amicabletiger]

Ah alright, How long might i have to wait for it to be in stock and receive my order?

[Amicabletiger]

Sorry no ive just read it again I’ll give you a call to change the colour thanks

[Ambat123]

Hi,

I tried calling the sales team but I don't have a contract with EE,I only purchased the headphones.

Thanks