If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I recently ordered a new handset XXXXXXXXXXXX but don't know when I will receive from DPD as don't have a contact number to receive a message saying its on its way, is there anything I can do or do I just sit and wait [Mod Edit: Removed the order num...
I ordered a sim only sim on Wednesday avd not received it ,I have had a dd confirmation but when I’ve tried to look for delivery it’s not acknowledged?
Hello, does anyone know if you can upgrade to the same phone?I went sim only when my contract ended last year, it’s since broken and I’d like the same phone again, but I’ve searched and o can’t find it (iPhone XR) can anyone advise me?thank you
I've had my Z Fold 4 for less than a month and I took it off charge on Wednesday and opened it to find the inner screen had a black line running down the fold. The inner touch screen isn't working but the front is working fine.I haven't dropped it an...
Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent. Know I'm an idiot for being a loyal cu...
I ordered a new phone and I got a text saying I had to phone you as you needed further details, I have been trying to ring you but it keeps going dead. My ref number is xkoxxxxxxxxx xxxxxx xxxxxx [Mod edit: Please do not post order numbers and perso...
I am very disappointed with EE, I did the upgrade on Sunday and the person who helped me said that I would receive it the next day, today is Wednesday and I have not received anything. How do I withdraw from the contract? I want to move to another ne...
Hello I have been trying to make an account with EE but it keeps on asking about a EE number but I don’t have one as I am trying to get sim only contract. I can not start a form or browse until I have EE number. Please do advise me how to make a cont...
I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro) today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3?
