Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53157 Views
  • 117 replies
  • 15 Helpful

Online Upgrade - Money taken but no check out

I've just went to upgrade online, everything was fine, I paid my upfront cost and the money was taken from my bank account, but the order for the phone remains in the basket! No order confirmation of any kind, but the money definitely taken! Not sure...

RichieF by Visitor
  • 341 Views
  • 1 replies
  • 1 Helpful

hello iphone 14 pro max

hello it's me Antonio xxxxxxxxxx, can i get one new iPhone 14 pro max.. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Order

I have ordered a phone iv received an email saying order confirmed however it says please contact me what’s this for 

Resolved! I was not given a return bag

Hi everyone,I've ordered my phone and a part of my contract with EE is to trade-in my old phone via the freepost return bag. However, there was a problem with addresses and my phone was almost sent to the wrong place. Eventually it got sent to the st...

Resolved! Delivery STILL WAITING

I giving up with this now wasted too much time for EE to answer the phone & NO help for Mickey P customer service person for EE because only can deal with saying  to customer to contact digital sales team by phone and able to help you with your order...

bmaskell1 by Investigator
  • 439 Views
  • 5 replies
  • 0 Helpful

schedule phone delivery

Good morning, on Monday I had a delivery of my phone scheduled, which did not arrive. I want to schedule another delivery and I don't know how to do it

Order no update

I placed an order for the Google Pixel 6a sage on Monday. I have had no update on if and when this will be delivered. 

No sim card

I have ordered a iPhone 14 Pro max and pay monthly simcard the phone has arrived today without the sim but also without any QR code for the simless system the new iphones has.  On the invoice it states the phone and a multi use sim. 

Bigbag94 by Explorer
  • 395 Views
  • 3 replies
  • 1 Helpful