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New mobile phone order

Web28
Explorer

‎04-11-2024 06:58 PM

I ordered a new mobile phone over the phone on Saturday 2nd of October. Samsung 24. I haven't had any messages nor can I track my order as no reference order. I should of arrived today but haven't received any messages or text regarding this order.

 Thank you Gina Webster 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-11-2024 07:49 PM

Hi @Web28 

You'll need to speak to EE CS on 150 about this issue if tracking is not working.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Rach_H
EE Community Support Team

‎05-11-2024 09:15 AM

Hi @Web28,

Welcome to the Community!

We want to get your phone to you as swiftly as possible, and I'd love to get this checked out. Could you let me know the colour and model of the phone you've ordered?

Rach