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Highly unstable Wifi

Amanda193
Explorer

My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the router and it is still broken. Any ideas on how to fix it?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

EE BB is the Full Fibre Gigabit plan and the router is the Smart Hub Plus.

Peter_W
EE Community Support Team

Hi @Amanda193, welcome to the EE Community!

Is it only when connected via WiFi that you've noticed these issues, or have you had a chance to try a wired connection too?

Also do you notice any difference depending on range from your router?
Peter