08-09-2024 11:47 PM
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the router and it is still broken. Any ideas on how to fix it?
08-09-2024 11:55 PM
Which EE BB plan are you on? What EE router do you have?
09-09-2024 12:45 AM
EE BB is the Full Fibre Gigabit plan and the router is the Smart Hub Plus.
09-09-2024 01:52 PM
Hi @Amanda193, welcome to the EE Community!
Is it only when connected via WiFi that you've noticed these issues, or have you had a chance to try a wired connection too?
Also do you notice any difference depending on range from your router?
Peter