Speed checker hanging in app

[ngood77]

 

Hi all.

‘Moved’ to EE yesterday from BT and alas the BT app no longer works.  That’s a shame because the EE app is flakey so what an odd thing for a company to do - move you to something worse.

Anyhow when I run the speed checker it just hangs at the Almost There page and doesn’t move forward.  I’ve left it for ten minutes.  The app was installed yesterday so it is up to date and I won’t be reinstalling it.  The router has also been reset earlier.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Try instead a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[JimM11]

@ngood77 The app is tied into two places, your EE router to get that information, and also to your account side direct from EE, if one falls out with the other then they will just not play together. When you speed test through the app if you watch it closely you will i think see it say, off to EE to get what is required for doing what is needed, if it does not get then limbo land until it does, with a new connection BT or EE just takes time for app to get the account side, if it does not then it's an EE CS call to get that all sorted and looked at, now doubt you will get have you tried uninstalling the stupid app and re-doing it, just do not know what to say to that which does not involve lot's of cuss word's.

Just leave it all a couple off day's to see if it settle's if not then make the decision for the plan of attack.