Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44250 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85710 Views
  • 11 replies
  • 12 Helpful

No transfer

Customer of BT and now supposedly transferred to EE, but still not happened. I was told I would be transferred on Monday, its now the end of Tuesday and it still hasn't happened. Logging into my accounts just tell me I can't do anything as they need ...

yuba by Explorer
  • 331 Views
  • 2 replies
  • 0 Helpful

My first bill has extra charges

Recently, I had new broadband connection to my home. The employee of EE said you no need to pay delivery fee and any installation fee but now, my bill has generated and they didn't waived off. 

EE Broadband Order Failure

Hello,I would like to share an experience I had.I ordered EE broadband 2 weeks ago online, but no confirmation Email, no communication whatsoever. I received a txt message last week from EE saying "thank you for your order, we will be back in touch w...

stoms1 by Visitor
  • 368 Views
  • 0 replies
  • 0 Helpful

Má experiência com a organização da EE

Less than 3 months ago I signed up for my broadband package and I'm already having a bad experience with EE. In my first month as a customer I received a message saying that someone at my address was wanting to take over my broadband, I contacted EE ...

Line rental

Good AfternoonI have bt (ee now) broadband and phone line,in the last day just purchased a ee mobile as well,my question is although im the bill payer my elderly parents also live at this address and my father is  on pension credit,i never use the la...

Cannot pay with direct debit it won't work

Hi,I recently took out a broadband package and when I put my bank account details into the direct debit page, it says "this page is blocked" after it says its validating my details. How can I go about this?Thanks

lejwals by Explorer
  • 316 Views
  • 1 replies
  • 1 Helpful

Duplicate orders

I am awaiting delivery of a 4th package from BT/EE for my transfer to Fibre.I have sent 2 back already but have no idea what is happening.I see the fibre cables on the telegraph pole outside my house so assume I can be connected?  Helpful phone calls...