Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just renewed my contract and been migrated from BT to EE. Can I keep my BT email addresses at no extra charge? This wasn't mentioned and yet I read if you leave BT (I was not given a choice in the call -simply told migration was the way on renew...
Hi!I use a software called Source Connect - this needs port forwarding enabled to operate correctly. I have configured my settings on the hub (see attached picture). Been through the support with the software company but the port forwarding is not op...
Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.I asked to add the TNT sports TV add-o...
Moved into a new build with full fibre a few days ago. Let EE know we moved and they 'switched on' our openreach connection yesterday. Our hub from our last house (SH31B) is here and we were told it should be compatible.Hub is turned on and connecte...
So had this problem for a while, called EE and they changed hub. Still not working & now told it is an App issue and an update soon. Though seems this has been an ongoing issue for many. Any sign of a fix?
Switched to EE mobile and broadband 6 days ago and still no broadband. Nothing. They say there is an ourage and this is being reviewed by some "Team" today. After 6 days!! **bleep**!!!! How do they get away with this ? Any advice?ThanksNick
After having a nightmare transferring from BT to EE all services etc. Name and DOB wrong, now sorted and unable to manage accounts on the App, that no-one can fix it seems. it now appears that EE say they are going to charge me £22.99 as a set up f...
Direct Debit problem, I am deaf and have ONLY broad band.There was a problem and my direct debit was cancelled, I wish to verify whether or not EE have set up a new direct debit, due 8th Nov.I have no landline and use a different mobile phone network...
Hi I went to EE store and they said had to move my BT broadband to EE. I am not certain if this would be better. Please could you share your experiences? I think if I move to EE they will charge me more.
My broadband keeps disconnecting, is there anything I can do to solve this?
