Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45907 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89375 Views
  • 11 replies
  • 12 Helpful

Cobham Surrey meltdown

Anyone else suffering? Broadband went down last night, message from EE says it will take 5 days to fix. So my alarm system doesn't work, can't access the Internet from my computer for work, digital TV out of action. No-one at EE answering the 150 num...

LeighLady by Investigator
  • 517 Views
  • 6 replies
  • 2 Helpful

Newtork Interface eth 1 2 or 3, keep going down and up

Hi,Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?The hub is the EE Smart Hub Plus, the latest oneHere is just an example but there are many, many lines of this:23/02...

CJMH by Valued Contributor
  • 3309 Views
  • 35 replies
  • 0 Helpful

What a shambles!!!

Well after over 20 year with BT we will have to finally say goodbye. We were leaving for Sky and as were a loyal customer they convinced us to stay. One month on, 4 contracts and 7 hours on the phone they are yet to honour the agreements made! What a...

Switching to cheaper deal before package starts

So a couple of weeks ago I switched from Now TV Broadband to EE Broadband as I have my sim contract with EE and it worked out cheaper overall. There is no full fibre available at my property, so the max speed I can get is 74Mb/s, and that is going to...

Nightmare going digital from BT to EE - not by choice!

Likewise.  A total nightmare when renewing my contrct with BT on 22 July 24 was informed that I had to go digital with EE (we know there is no fibre in our village and doubt that there ever will be - engineer cofirmed ours would still come via overhe...

PLC52 by Visitor
  • 418 Views
  • 1 replies
  • 0 Helpful

Poor service

I first signed up with ee about 6mths ago and was told by an engineer that they couldn't connect me because the property below had my line advising me to phone ee and request to be moved to bt, I join bt and the new engineer says its already setup th...

Swapped from BT to EE broadband utter nightmare

I called EE as I was out of contract, they gave me  a deal but it included changing from BT Halo 3 plus broadband to EE broadband, I kept asking the person doing this that I did not want my home broadband changed in any way, they assured me it will s...

Snowwolf1 by Contributor
  • 1673 Views
  • 13 replies
  • 0 Helpful

1 Gbps EE broadband : use router only as access point

I'm considering getting the 900/110 service on EE broadband. I already have a router (N100 miniPC running opnsense) that I will continue using as router since I run a number of things on there including packet inspection etc.Can the BT provided route...

planetf1b by Established Contributor
  • 2755 Views
  • 13 replies
  • 5 Helpful

No Caller display since moving to EE

HiI moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)I've called up EE around 3 times since then. I had an engineer out who couldn't see any physic...

ljt84 by Investigator
  • 5553 Views
  • 16 replies
  • 1 Helpful

Slightly confused with this process...charge etc

Hi been a BT customer for as long as i can remember and have been on there 900mb package it wasent the cheapest option out there when coming to renew(contract is up on the 12th December).Rang BT no real deals so was told i had to give my 30 days noti...

TEL42A by Investigator
  • 660 Views
  • 6 replies
  • 4 Helpful