Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We are new to EE home phone & broadband and are despairing! The latest problem seems to be that we cannot call EE or BT from the home phone. It just doesn't seem to connect although the display shows how long the call is! This is both for ringing ...
It's meant to be £26.99 a month, there are no extra usage charges on the bill, what's going on EE?
I have been contacting EE multiple times on and on about how they need to bring a engineer to place a broadband box and they say the will do it today but its 11 and I know they are not coming.
Hi On my account it says awaiting dispatch for my router but next to it says estimated delivery date 28th May.... and my activation date is 29th. Will I be without broadband while I have to wait for the router? Because it's obviously not gonna get he...
I need to return a redundant Smart Hub Plus but I haven't received a bag. I have accessed https://ee.co.uk/help/orders/return-and-recycle-ee-product which says 'If we've asked you to return equipment and you need another bag or need one sending to a ...
When migrating from BT to EE should a new EE hub be provided automatically ?When I moved over from BT Halo 2 to EE full fibre I was left with my original BT hub and one of the ethernet ports had to be reconfigured for fibre use. What are other people...
Hi I'm trying to sign up to the TV and broadband deal but is anyone else having the problem where it comes up with "Uh oh. We're not able to load this page right now"Any idea when this will be fixed?
HiI recently had full fibre installed which is fine. However, I was charged twice last month ..one direct debit from my old EE account number and one from my new . I had been assured my old account would be closed down. I have requested a refund for...
Had ee tv and broadband for a month have no access to bills or plans in login or app. contract shows have discovery plus and Apple TV for 6 months keep contacting ee but say need to use app but doesn’t show on the app. can ee break contract like t...
Hoping someone can help. I moved from BT to EE and they sent me a bag to return the old kit. I have image proof of the wrapped up kit with label, as well as the post office receipt from sending it. On the Royal Mail website it states it was delivered...
