Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46002 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89543 Views
  • 11 replies
  • 12 Helpful

bill increase

i have just received a text tellin me what my next bill is for the broadband  and  with no warning at all  EE now want an extra£ 10.00  a month for the broad band! i literally just have broadband no land line and they now want £45.00 a month has anyo...

upload speed issue

Hi allSwitched over from Sky around 3/4 months ago.I work from home, so a reliable internet connection is essential, both download and upload.   The download speed is find (over 100mbps) but the upload is dreadful.  Its 0.31 mbps.EE have sent out a n...

Awooga by Visitor
  • 798 Views
  • 1 replies
  • 2 Helpful

BroadbaBroadban

Good afternoon, I want to pay my broadband contract but I want ro know how much it is. I haven't been in the country for the last months and that why i haven't been able to pay, pls let me know how much I owe so I can pay .

Nalian by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

Checking connection inside and outside home

Unstable ping. Resetting the router via the app normally helps but when going through the process. The message checking the connection inside and outside home this will take about 1 minute is stuck at 1 minute. It doesn't advance.

JO2593 by Visitor
  • 325 Views
  • 2 replies
  • 1 Helpful

What has happened to EE?

What has happened to EE? It used to be very good - at least that’s what the search engines said and still say. Yet I’ve never had a good experience of them and I’ve been with them 5 years tho. So perhaps my real question is how did they get a good re...

Jrwk by Investigator
  • 962 Views
  • 7 replies
  • 1 Helpful

Pairing issues

I have a Wi-Fi switched fused spur used to control an Aga. I have previously had it linked to my BT router but can not get it to pair with the EE router. I have temporary turned off 5ghz but this has made no difference.i have managed to pair all othe...

False broadband speeds

So I was sold a new broadband package and guaranteed a minimum of 41mbs (I know that is terrible but I live in Cornwall, UK) just did multiple speed checks and I'm getting 27. This isn't the 1st time it's been lower than promised. As I said to the gu...

Lukejac by Investigator
  • 1424 Views
  • 12 replies
  • 5 Helpful

Excellent service since moving from Sky

Just to say moved TV broadband and phone over 6 weeks ago, saving over £80 per month and can speak to people who care, a huge difference from the apathy at Sky who said they did not want to lose a customer of 23 years but offered a £5 reduction on th...

George205 by Investigator
  • 262 Views
  • 0 replies
  • 0 Helpful