Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just received an offer for EE Broadband and unlimited data sims. It looks good, however I cannot go ahead and order it as I keep being accosted by the following screen:Is EE aware that this is happening? Do they care? It's been like this for o...
Hello,Following the introduction of ‘New EE’ I’ve agreed to move my broadband from BT to EE. Whilst going through the sales script I queried whether I would be charged a disconnection fee by BT, which I was assured I wouldn’t. I’ve since received an ...
Someone was due to phone my husband at 3pm today regarding tv package and business phone package. Unfortunately the business consultant failed to call. Not very impressed as we altered plans so we could take this call. Take it our business is not req...
Since setting up our how broadband to EE and with faster speeds for gaming I can't seem to play any cloud gaming on my Xbox game pass, every game on there says lon queues ahead but loads of my friends who also pay Xbox don't have this issue. Any else...
Hi, I feel like I have been going round and round in circles over the last 4 weeks with advisors filling in forms to try and resolve the issue but never getting further than that - I don’t know if anybody has any tips to get this resolved. I changed ...
Can I ask, I rang up ee yesterday to change my broadband deal, they advised me to switch to BT as it was a better deal. My bill date is the 21st November, the engineer is coming out on 22nd November. As far as I’m aware you pay for the month ahead, s...
Hi I am new to all this do u go live when the engineer comes out
Why is my Internet not working
HiI have just switched to EE FF500 from my BT 50meg copper.download speed is spot on and around 500MB, However my upload speed has not changed and still hitting 10MB out of the advertised 73MB which seems to me to be the bare minimum. Just wondering ...
Hi I’m moving over to ee and I’ve received my boxes for broadband but not received my tv box when will that come
