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Recently upgraded Internet to 1000gb

Joe7471
Explorer

‎27-03-2024 09:58 PM

Had my broadband about 4 months now apparently superfast broadband 1000gb

Literally wish I stayed with just bt as my 65mb Internet downloaded 10x quicker I'm trying to download a game witch should take maximum 20 minutes the timer is now at 8hours and its downloading in kbps not even 1mg...

Can anyone help me?

0 Helpful
4 REPLIES 4
liambean772
Investigator
Investigator

‎27-03-2024 10:20 PM

I also upgraded to the 900Mbps download speed and currently only receive a maximum of 150Mbps.

Ever since moving from BT its been worse and yet more expensive, I can't even check my details as it comes up with an error. It's just overall a terrible experience. 

The only thing i can think of to help is maybe unplug your router for 30s then plug it in for 30s, then use an ethernet and try?

0 Helpful
Joe7471
Explorer

‎27-03-2024 10:46 PM

1000mbps*

0 Helpful
monitorcurve
Established Contributor
Established Contributor

‎28-03-2024 01:01 AM

What speed is the router syncing at? Post a pic of the router page with the sync speed visible.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to monitorcurve

‎28-03-2024 02:01 AM

@monitorcurve : Routers don't sync with Full Fibre. It's the ONT modem that does but you can't read it off.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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