Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Okay, has anyone seen this kind of nonsense before?New router = new passwords to all IoT devices. Bulbs, bells, cameras, whatever have you. A lot of them like 2.4Ghz only. Right? So my old router ( also EE ) allowed me to have two different SSIDs. On...
Why is my thread FYI: EE's New Smart WiFi Router UI Admin Interface erroring? An Unexpected Error has occurred. Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID:...
Hi. I’m very tempted to join for the 1.6gbps connection, I already have EE sim and it’s a great offer for the new sims, which I need 2 of, and the 1.6 connection is the same price I’m paying for virgin 1gbps but only get half that as there’s some dam...
Hi EE,You sent me incorrect informationI did not request to cancel my EE broadband service.You made a mistake and turned off my Internet unilaterally. On December 5, I paid for the Internet, and on December 7, you disconnected my line (by mistake).Pl...
Hi, sigh RD up with broadband got txt and confirmed documents, was told I could track my order but unable to only have order ref number and that dose not work can any one help please
Hi, I’ve recently moved over to EE Broadband from Vodafone, I was going to incur early termination fees from Vodafone however I was told on the phone that these charges would be covered, I also have this in an email.i now have a bill from Vodafone fo...
I had an EE landline installed yesterday and this is happening to me too. When I call some numbers the person I’m calling can’t hear me at all. But it is only on calling certain numbers - including calling 150!
Hi folks, In the process of switching from the BT 900/110 package (which has worked flawless for the past 3 years) to the latest EE Full Fibre Busiest Home Bundle 1.6GHz package.In order to cope with the higher speed I have just purchased an Asus GT...
How can I go from 900 mbps to 125 by signing with EE on the same tariff? And I was assured on several occasions the speeds will be the exact same because its powered by BT ? I've been with EE for 2 days and already having problems . I was with BT for...
Hello,I have been with Sky for broadband, phone and TV for more than 20 years, but recently decided to look for an alternative supplier - my Sky TV kit is in a box waiting to be sent back, but I am still a Sky broadband and phone customer.I am an EE ...
