Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had an EE landline installed yesterday and this is happening to me too. When I call some numbers the person I’m calling can’t hear me at all. But it is only on calling certain numbers - including calling 150!
Hi folks, In the process of switching from the BT 900/110 package (which has worked flawless for the past 3 years) to the latest EE Full Fibre Busiest Home Bundle 1.6GHz package.In order to cope with the higher speed I have just purchased an Asus GT...
How can I go from 900 mbps to 125 by signing with EE on the same tariff? And I was assured on several occasions the speeds will be the exact same because its powered by BT ? I've been with EE for 2 days and already having problems . I was with BT for...
Hello,I have been with Sky for broadband, phone and TV for more than 20 years, but recently decided to look for an alternative supplier - my Sky TV kit is in a box waiting to be sent back, but I am still a Sky broadband and phone customer.I am an EE ...
i ordered the Busiest home bundle a couple of weeks ago during BF sale. 1.6gb comes with Smart Hub Plus, Smart Wifi Plus and Smart Hybrid Plus at the time service meant to be going live today have so far received a package with a Smart Hub Plus and a...
Hi, first time poster. I've been having problems with broadband which is getting sorted now but as a result I've been logged on to router admin. On connected devices there is a Samsung Galaxy A50 connected to both 2Ghz and 5Ghz with 3 different IP a...
Hi I’ve today switched from BT to EE and just have one question I forgot to clarify with the sales team. Do I keep the BT router or will I get a new EE one? thanks
I am having this exact same issue. Have called 150 a number of times and all they could say was it was an issue they are aware of and working to fix. But is is currently the 18th December and I can see this thread started in early October..... Are we...
Can’t manage my broadband via the app. very frustrating because I can’t access the parental controls. Any advice would be greatly appreciated.
