Post here to ask/answer questions around home broadband and landline
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fi...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I recently swapped from BT broadband to EE, I have a previous mesh system using a 3rd party router setup and works fine now, my question is if I purchase a new mesh system will I need to change any settings like I had to previously or can I j...
We’re having EE fibre broadband installed in a few weeks but we have a built in media unit. When it was fitted, holes were cut to accommodate the telephone socket where our current internet router runs to. I know we’ll need to make this hole bigger f...
I finished my Contract but still being charged
Good afternoon I would like to cancel my contract on broadband.Can I do this by email?How long is notice period?
Can I change my number
I've ordered a home security pack from EE. When I click on the book installation button on my confirmation email, it doesn't allow me to go any further? Has anyone else had this and how did they solve it? Thanks.
I’m due to switch to EE broadband on the 20th Nov but I have not had any equipment delivered yet. How far in advance of live day does it normally arrive?
I've recently installed the broadband hub and I assumed it was just up to it settling and it'll eventually go away but over the past few hours it keeps getting worse and worse, the WiFi is fine then immediately cuts out for a few seconds and comes ba...
I can’t set up my EE smart hub received today and services started from 16 nov.
