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Unable to make or receive landline calls since installing BT/EE modems.

Heather2024
Visitor

‎22-03-2024 12:17 PM

I've received new modems to get the BT/EE package and save money but now I can't make or receive calls on my landline.  I can send texts on my mobile phone but I think I've broken it by getting the SIM card stuck and also think I may have accidentally deleted the microphone when I was deleting apps to get more memory.  Contacting EE seems to be just by phone and I can't do that as I can't use my mobile or my landline.  Is there an email address for EE or do they do web chats?

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2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎22-03-2024 12:49 PM

@Heather2024 : EE provide no email contact & no Web Chat for BB.

Which router have you?

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Neil-O
EE Community Support Team

‎22-03-2024 02:36 PM - edited ‎22-03-2024 02:38 PM

@Heather2024 Have you plugged your landline phone into the socket on the back of your Hub to see if that works?

 

Set up your Digital Home Phone | Home Phone Help | EE

 

Thanks

Neil

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