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New digital landline has stopped working

hughwilliamson
Visitor

‎15-08-2026 04:50 PM

I have a new EE internet and digital home phone. All was connected and working, (by an EE technician) and the internet is still fine but the landline is down and has been for a couple of days. I cannot receive or make calls. I have restarted my router but it’s still not working. Could you check the line?

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1 REPLY 1
JimM11
Community Hero
Community Hero

‎15-08-2026 05:22 PM - edited ‎15-08-2026 05:24 PM

@hughwilliamson The Forum is public and when you post you are not contacting EE CS, two ways for you to do this, 1. Either call EE CS and raise it as an issue, 2. If you can then text the following PHONE to 66033 that will start off EE testing the connection and should also prompt them to call you once the test is completed. Phone is it connected into the back of the EE Hub or are you using a DVA Digital Voice Adapter to have the landline phone remote from the EE Hub?

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