Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 8110 Views
  • 8 replies
  • 0 Helpful

Resolved! Porting a digital voice land line number to a new provider

I currently have a pay as you go digital voice/full fibre brodband package with EE and my contract ends on 16th November 2025.  When I tried to get a quote for broadband from Vodafone they asked if I wished to keep my current landline number, which I...

Wichita by Investigator
  • 589 Views
  • 9 replies
  • 5 Helpful

Dialling tone keeps going on digital home phone

We've had broadband and digital home phone for c1 year now (was BT before so just migrated over)Phone has always worked fine until about a month ago - no dial tone so cannot dial outYou can ring it but rather than it announcing which number is callin...

Nick_2811 by Investigator
  • 757 Views
  • 10 replies
  • 1 Helpful

Cannot receive calls to my landline

We had Full Fibre installed 2 days ago. Our landline phone can only dial out but anyone calling in gets an unobtainable tone. EE sent a new hub but that's worse! Just get a message with no dial tone and still no incoming calls. Put the original hub b...

jonpearce by Valued Contributor
  • 2463 Views
  • 31 replies
  • 15 Helpful

Resolved! Nuisance calls

I need to free up some space on my phone so I can block nuisance calls by pressing the red button. However a recorded message tells me to access my account on line and do it that way. I have tried this but have failed. Any ideas please TMB1943

tmb1943 by Explorer
  • 511 Views
  • 4 replies
  • 1 Helpful

Resolved! Faulty EE Digital Voice Phone

I have a faulty EE Digital Voice Phone which I have trying to resolve through the EE helpline for a number of months now with no avail, as a last resort EE said to get a corded phone (rather than wifi), I went to the added expense of this and it work...

Blair54 by Contributor
  • 1255 Views
  • 17 replies
  • 6 Helpful

The ringing option is not available

Hello,I have the following issue with Digital home phone, in settings and sound and then under ringing the is not available, Has reset the phone but no good.Any help would be appreciated Thanks

Resolved! YEALINK VIOP CONFIGURATION NIGHTMARE

Hi All,I have a newly upgraded landline to digital. I purchased a yealink W73P cordless phone to use on the new line as we use tyhem at work and im really happy with them. I purchased an unlocke phone from a 3rd party provider and from what i can gat...

Drew8346 by Explorer
  • 8747 Views
  • 13 replies
  • 4 Helpful

Resolved! Free adaptor for digital phone upgrade ?

Am being upgraded to digital for broadband and home phone - phone is not in the same room as router - can I request a free adaptor ? If so can someone please tell me the easiest way to do so via EE  - either number to call or chat ? Thanks so much 

Blancey by Visitor
  • 616 Views
  • 1 replies
  • 1 Helpful