Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 7729 Views
  • 8 replies
  • 0 Helpful

Resolved! Landline receiving calls but cannot call out.

Despite wanting to stay with BT had to move broadband and landline to EE. Landline allows calls to be received but I cannot dial out as have no ring tone. Have no call barring and my contract includes landline so what is this problem and how can it b...

JenC36 by Investigator
  • 926 Views
  • 5 replies
  • 2 Helpful

No Phone Access- Power Outage

Has any one like us had a power outage which affected their mobile and digital phone line and needed to make a 999 call ? How did you do this please?

BevanCR by Explorer
  • 1234 Views
  • 14 replies
  • 3 Helpful

Resolved! Set Up Home Phone Adapter

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by p...

AndrewO1 by Visitor
  • 1623 Views
  • 19 replies
  • 9 Helpful

Problem with landline

Hi. I don’t know if anyone can help me, I’m having issues with my landline, the fault is intermittent. I recently switched from Sky to EE, when the change over was made I was switched to digital voice and that’s when the problems started. I have thre...

DavidB56 by Investigator
  • 483 Views
  • 2 replies
  • 1 Helpful

Resolved! 1571 is there a charge

1571. is there a charge for using this facility on new digial phone supplied by EE.  Have tried 150 and ringing the 0330 number to ask but calls not going through.    network seems to be having problems.

ChrisP21 by Visitor
  • 602 Views
  • 1 replies
  • 1 Helpful

Exporting Contacts

Has anybody found a way to export their contacts from the EE hub? It is shown in the Help Documentation that there is an Export and an Import function which was available on the old BT Hub. I recently had an EE Technician exchange an EE hub that woul...

duncanC45 by Investigator
  • 720 Views
  • 6 replies
  • 4 Helpful