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8 weeks and waiting :(

Asuterikkusu
Visitor

‎31-08-2026 05:27 PM

Hi. I switched from Sky to EE with both Fibre broadband & Digital phone line included which was ordered on 21st June 2026. Work was carried out on the 7th July with the fibre side of things absolutely amazing but so far the phone line is still not working after 8 weeks of waiting and multiple calls to EE to try and get this resolved. Any thoughts / ideas on how to get this resolved would be gratefully appreciated 🙂

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1 REPLY 1
JimM11
Maestro
Maestro

‎31-08-2026 06:00 PM - edited ‎31-08-2026 06:04 PM

@Asuterikkusu Two things, you did take and transfer the Landline from Sky to EE as EE do have a broadband only option, if you have done the number transfer then is the Landline plugged into the EE Hub ATA port on the back off the hub...

If you https://192.168.1.254 web manager direct to the EE hub you will see if the Landline Phone is possibly part off the package. Status will show if DV is available on the EE Hub.

I had similar with VF transfer took 3 months 3 weeks before VF finally admitted oops we forgot to take the phone from sky, now landline restored last couple off week's, number gone for ever, and had to redo the contract and all kinds off calls back forth been one real pain and well p'd off.

 

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