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New digital land line hub

Jzr1990
Visitor

‎08-09-2026 08:05 AM

My 94 year old mother (who has dementia) is with EE for land line and recently received an email about the new digital service. She will require a new hub but the link on the email to get one doesn’t work. We’re not near to a shop and I can’t find anywhere on line that helps!! Any ideas? 

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XRaySpeX
EE Community Star
EE Community Star

‎08-09-2026 10:39 AM

I'm surprised that she wasn't auto sent 1. Has her digital landline service started yet? Does the email give a date? She will need to call CS & request 1.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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