New digital land line hub

Jzr1990 · ‎08-09-2026

My 94 year old mother (who has dementia) is with EE for land line and recently received an email about the new digital service. She will require a new hub but the link on the email to get one doesn’t work. We’re not near to a shop and I can’t find anywhere on line that helps!! Any ideas?

JimM11 · ‎08-09-2026

@Jzr1990 Use the link below, if she has one like the 4 that are shown then no new hub is required. But she may receive a Motorola FW500 landline phone as an emergency backup device some are being sent out both by BT & EE isp's.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

This is the Tell for them all""

Digital Home Phone support

Yes DECT/FXS""

View solution in original post

XRaySpeX · ‎08-09-2026

I'm surprised that she wasn't auto sent 1. Has her digital landline service started yet? Does the email give a date? She will need to call CS & request 1.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎08-09-2026

@Jzr1990 Use the link below, if she has one like the 4 that are shown then no new hub is required. But she may receive a Motorola FW500 landline phone as an emergency backup device some are being sent out both by BT & EE isp's.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

This is the Tell for them all""

Digital Home Phone support

Yes DECT/FXS""