Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 13272 Views
  • 21 replies
  • 2 Helpful

Resolved! Additional DECT handsets issue

I moved to EE from PlusNet with DV on Monday. Into the EE smart hub I had plugged an analogue, standalone phone and into an EE adapter I had a BT4500 DECT base unit with 3 handsets. Initially, all worked fine, until the afternoon of 21/7 when the BT4...

Fibre Broadband Line cord error

Just switched from BT to EE with full fibre.  Installed two days ago. Broadband working fine with good speed.  Phone plugged into router - "Line cord error" have tried unplugging and re plugging cord no use.  Same phone and cable worked fine for year...

Resolved! Set Up Home Phone Adapter

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by p...

AndrewO1 by Visitor
  • 3134 Views
  • 22 replies
  • 10 Helpful

Exporting Contacts

Has anybody found a way to export their contacts from the EE hub? It is shown in the Help Documentation that there is an Export and an Import function which was available on the old BT Hub. I recently had an EE Technician exchange an EE hub that woul...

duncanC45 by Investigator
  • 1798 Views
  • 11 replies
  • 6 Helpful

Resolved! Recent calls

I’ve recently gone onto digital home phone, my old account used to show recent calls made but now I can’t see to find it

BT landline upgrade to digital service

I have a BT landline home phone and I have EE broadband.When the BT landline gets upgraded to the digital service, will I be able to continue with BT home phone and with EE broadband ?

lyG4 by Investigator
  • 227 Views
  • 11 replies
  • 2 Helpful

super-fast customer service?

This afternoon I had a long conversation with a very nice-sounding customer service agent about the unwanted imposition of the 1571 answering 'service' when switching to a digital home phone.He insisted that there is no way it can be turned off. This...