Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by EE Knowledge Specialist
  • 8031 Views
  • 8 replies
  • 0 Helpful

Resolved! Landline

I have  recently upgraded to smart hub pro but my landline doesn’t work with the new hub. I’ve plugged the phone care into the phone port and the phones power source is fine. It worked perfectly with my previous router 

Tim291 by Explorer
  • 179 Views
  • 2 replies
  • 2 Helpful

EE Home Phones

Hi I have purchased the EE home phones.  I have changed the setting in 1571 for a long length of time before the phone automatically goes to answering machine - I do not think 5 rings is enough time - Does anyone know how you can changing the number ...

Razza124 by Investigator
  • 146 Views
  • 6 replies
  • 0 Helpful

Landline phone adapter not pairing to hub

New customer, our package started today.Ordered landline and received confirmation on email and text about it being in my package. My app says I have to add it.I have 2 home adapters (its a BT call blocker phone)  and connected everything but the pho...

ZDA by Explorer
  • 160 Views
  • 4 replies
  • 1 Helpful

Resolved! Digital Home Phone switch

Just been switched and have an old handset.  Would like to buy the dedicated EE digital home phone so I am making full use of the service.is it just me or is it impossible to purchase one from the Ee store?  I’m on the verge of buying from some weird...

0x0 by Investigator
  • 223 Views
  • 6 replies
  • 1 Helpful

Resolved! Disable Voicemail on Landline

Like many others it seems, I am trying to disable voicemail for my elderly mother.  It causes serious problems when people assume that because they left a message it will be listened too. I am guessing that the people who create these systems don't h...

mrj_et by Explorer
  • 15062 Views
  • 50 replies
  • 61 Helpful

Resolved! Compatible with digital voice

My aunt is 92 and has two cordless digital voice phones connected - one in her bedroom and one in her living room with one linking off the other.I was looking at this for her:https://ee.co.uk/products/bt-big-button-200-home-phone or this one:https://...

AidyTy1 by Explorer
  • 259 Views
  • 3 replies
  • 1 Helpful

Resolved! Deco X73 DSL

Hi, can someone help please I have replaced my EE smart hub with a Deco X73 as a router. The EE hub would not connect correctly to my current Deco mesh,(no issues on BT broadband) The internet is working fine along with a stable mesh wifi. My problem...

ned6161 by Explorer
  • 1247 Views
  • 10 replies
  • 5 Helpful

Resolved! LED on home phone adaptor

Does anyone know if there is a way of turning off the LED light on the phone adaptor once it is set up? It is in my bedroom and is very bight at night!  I could  cover it with some insulating tape but was looking for a more elegant solution! 

Resolved! Home phone problems

Since signing up to EE's digital home phone, my TrueCall screening system has stopped working and I can no longer send or receive SMS messages on my phone. Why?