DV Phones Not Displaying Time

[drlabman]

I've not seen this problem before, not with my current EE Smart Hub 7 Plus nor with my previous BT SH2.

Today I noticed that my upstairs DV phone was not displaying the wrong time - it was one hour ahead, as if it had missed the DST change a couple of weeks ago.  I tried a number of things to fix it - finally a hard reset (red button) and batteries out followed by restart ended up with no time being displayed at all, just dashes.  At least it wasn't wrong.  The only thing that corrected the display was a restart of the hub.

Then, I needed to change the batteries in the downstairs phone - following a couple of disconnected calls recently.  So, batteries out, new batteries in.  Restart phone ... no time displayed.  AI suggested that a deregister/reregister would correct it but it didn't.  A restart of the hub probably would, but I have "users" that don't like. the hub going offline for a couple of minutes.

The other thing I noticed is that there's no VOIP/SIP entries in the hub's log anymore, so debugging is impossible that way.

Anyone know of a better fix for the time display than restarting the hub?

[JimM11]

@drlabman Download the DV phone manual and set the time on the phone manually. Calling the line also should sync the time clock off the phone to the time code transmitted as part of the CLI. Manual is in the link, you do not say which phone.

About Digital Voice handsets | BT Home Phone | BT Help

[drlabman]

I've looked everywhere on the phone and can't find a way to set the time.

If you can point me to it, I'd be very grateful.

[JimM11]

@drlabman Take it when you swapped the hubs you registered the handset's to the new hub and everything was working as you expected after that?

Try calling the line, the clock should sync as part off the CLI transmission.

May also be possibly to late time wise, but you can send the text PHONE to 66033 and have EE check it out.

[drlabman]

Essential phone.  It's not possible.  Check the manual.  The only thing you can do is change 12hr/24hr format.

Yes, I re-registered the phones with the new hub.

[JimM11]

@drlabman Have you tried calling the number from your mobile if you have one to see if the time sync's during the call?

[drlabman]

Not yet, I will tomorrow though.  Bit late now, people in bed now so don't want house phones ringing.

[JimM11]

@drlabman Turn the ringer volume down until it goes off bottom left hand key, switches ringer on/off. If nothing works https://192.168.1.254 web manager to the hub and look at your phone settings first screen.

[drlabman]

One of the phones is in the bedroom - someone's asleep in there so not going to happen tonight.

The web manager has very little info re phones - 

Status - Service ready

Last service registration - NA

The list of the phones - each says "in reach"

You can register/deregister, reset the base - that's about it.

The log tells you nothing regarding phones these days.

[JimM11]

@drlabman It may just be the way, better with a voip system that supplies all the details you need, like who called, the time they called the number off calls and important reset or not monthly basis. Glad you said that made me go check my voip, 1000 records get stored until i reset that.