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EE Broadband

Rickyg56
Explorer

‎22-03-2024 03:22 PM

My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee  her landline no longer works why is that 

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3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎22-03-2024 04:21 PM - edited ‎22-03-2024 04:22 PM

She switched her BB but did she switch her landline along with it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Rickyg56
Explorer

‎22-03-2024 06:03 PM

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No don't think she did and wasn't explained to her either plus that's just all a nightmare had she have known she would of just stuck with the other provider because she had both landline and broadband 
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XRaySpeX
Grand Master
Grand Master
In response to Rickyg56

‎22-03-2024 06:51 PM

When you complete an application for BB on the EE website it asks you whether you want to keep your landline no. & if so fill in that no. If she applied at an EE store it could be they were sloppy & didn't ask that Q.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful