EE Broadband

[Rickyg56]

My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee  her landline no longer works why is that 

[XRaySpeX]

She switched her BB but did she switch her landline along with it?

[Rickyg56]

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No don't think she did and wasn't explained to her either plus that's just all a nightmare had she have known she would of just stuck with the other provider because she had both landline and broadband 

[XRaySpeX]

When you complete an application for BB on the EE website it asks you whether you want to keep your landline no. & if so fill in that no. If she applied at an EE store it could be they were sloppy & didn't ask that Q.