Could someone please help me. We cancelled our account at the end of August.

[GM256]

Please could somebody help. 
we cancelled our broadband with EE about 2weeks after joining them as they couldn’t provide the service we requested. 
we sent everything back to them at a cost of £37 

I have now had a threatening letter asking for payment. I have tried again to contact customer service but they keep cutting me off as they don’t know what to do. Please could someone advise what I can do. 

[XRaySpeX]

@GM256 : Have you the Proof of Posting? If so, call CS & present it to them.

[GM256]

Hi
Yes I have. Who is CS please?

[shakey19811]

@GM256 customer service see the bottom of @XRaySpeX post for number call the number substituting +44 for a 0

[GM256]

I have the same problem. I have never know such a poor company to deal with. 

[GM256]

you can never speak to anyone who knows what they are talking about and when they release that they can not help they pass you onto someone else then they cut you off. And you have to start again. 

[XRaySpeX]

CS = Customer Support. Try calling EE CS on the Freephone no.(Opt 1) in my sig.

@shakey19811 : '+44' works just as well in UK as from abroad. It's intended to be an International prefix.