Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...
Today I had my broadband installed and an engineer came out. I asked for the ONT to be placed in a specific location, but he said he couldn’t install it there because the fibre optic cable isn’t able to bend like my previous provider’s. I don’t under...
Why was my plan changed from EE Fibre Max 300 to EE Fibre 67 Standard?
So I've had issues for about 4 days now with my Broadband speed, both wired and on WiFi. It works, but I pay for a speed guarantee of 700mb and its not reached 100 since Tuesday, and I'm starting to get frustrated. I've contacted support twice, and w...
Transferred from Plusnet to EE two weeks ago.Broadband service was unusable for 24 to 48 hours. Reported and was asked to wait for the service to settle down. Two weeks later service has continual drops and freezes and only a router recycle gets th...
I placed an order this morning and have now received a text saying it has been cancelled but with no explanation. I am currently waiting on the phone but message saying it would be an hour. Is there a better way to get in touch with them?
Hi, I just set up this new setup EE had given me, which is "EE Smart Hub 7 Pro" and "WiFi Extender 7 Pro".I have to return "Connectivity Backup (which is Hybrid Connection/Smart Hybrid Connect HC10A)", "Smart Hub 6 Plus" and "WiFi Extender 6 Plus Dev...
Hican i change my Activation date on my order ASAP?I order my EE 900 plan this morning, but unfortunately i have put on the wrong date of the 12th of Oct, I should have put on the 19th Of Nov instead because this when I contract ends with CuckooAfter...
Back in August I was due to have a FREE upgrade to my broadband, when the day arrived, an 'engineer' from Kelly Communications left me with nothing but mess and distress. I've now received another message from Openreach saying they want to come and d...
Good morning…have been trying to contact EE technical team due to poor broadband network to no avail… am not happy with the service provided and I need this to be fixed urgently. Was on the phone to speak to someone for over 40 mins! Will appreciate ...
