Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1370 Views
  • 12 replies
  • 11 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46951 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91587 Views
  • 11 replies
  • 12 Helpful

Resolved! Problem ordering Broadband

We ordered EE broadband ages ago and had some issues so it was canceled out, now we want to re sign up it won't let us sign up and says we have an order in process. But we canceled it back in April and had confirmation of it being canceled. 

fkisby by Visitor
  • 367 Views
  • 7 replies
  • 0 Helpful

Internet c

Hi I can’t connect my laptop to my ee router, its a lenovo ideapad 305 , its picking up my neighbours wifi but not mine  

Resolved! Check my Bill

Since last year, my BT Broadband account was transfer to EE, i have always been paying by autopay, but every month i would like to check how much my bill is and when the payment is taken. I also can't find any information about when my service contra...

onal by Visitor
  • 50 Views
  • 1 replies
  • 2 Helpful

Download speed only 16mbps

For some reason my EE broadband download speed is only 16mbps and is supposed to be at least 48. Not sure how long it has been like this as we have been able to do normal browsing etc but it still bothers me that I am not getting what I am paying for...

AMayes by Investigator
  • 53 Views
  • 1 replies
  • 1 Helpful

Wifi problems

Hi we had a storm the other day and ever since the laptops or pcs won’t work in the house? It won’t connect to the wifiApparently there is no IPv4 and not issuing a IP address how can this be fixed? Tried deleting and installing adapters etc but noth...

Sj113 by Investigator
  • 54 Views
  • 3 replies
  • 1 Helpful

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Herbhead by Established Contributor
  • 17628 Views
  • 56 replies
  • 40 Helpful