Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I returned my router by post on 22 August 2026, but I was still billed on 18 September 2026.This seems to be a recurring issue for customers who return their equipment and provide proof of postage. If this stems from a logistics failure at the Scotti...
I spoke to someone online last week about getting EE broadband. They said my router would be delivered today, but I haven't received anything! I've had no updates about my new contract, I've had no emails, NOTHING! Can someone tell me what happens? D...
I'm an existing EE mobile customer that's been trying to take out an EE full fibre 1.6Gbps broadband package. I had upgraded my mobile to a flex pay contract on the 29th September. On the 2nd October, I was declined for the broadband following a cred...
Hi there, I'm trying to get my company website www.syllepsis.io whitelisted for both broadband and mobile at home as I can't load it - which is slightly embarrassing! The company is over a year old, its tech consultancy and the I have no site restr...
I have just updated my Broadband Router. I have a B&O Eclipse TV, the TV is connected to the new router but the attached Soundbar won't connect. Help please
Because of a fault between EE and Openreach, my internet service stopped and my account was 'deleted' after 4+ hours of time on the phone, 2 appointments that weren't attended by engineers we have been without internet for 2 months!With another engin...
It’s been over the allotted 28 days that I’m supposed to receive the switch credit. When I log into my account, which option would I use to find it? Will it go into my broadband account or mobile account? Do I click on billing or broadband? Am I goin...
I have just upgraded my broadband & now I cant seem to have a conversation with anybody on the phone using WiFi calling. They just keep cutting out
I am having an odd issue with the FortiClient VPN that my work uses. I have used it in other jobs before, but since I am back on EE and BT, it is constantly disconnecting from the Europe server. Is this an issue specifically with BT consumer connecti...
Hi,I've just been "invited" to upgrade my broadband from Full Fibre Core 500 to 900 for £0. I'm currently using a BT Smart Hub 2 - I didn't get an EE router when I upgraded to full fibre a couple of years ago. I'm currently mid-24 month contract. ...
