Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Been trying for 3 days now to set up groups and parental controls. App won't accept any names I put in and says its unable to set up groups. I've reset hub lots of times. EE said they would call me back today and haven't
Does anyone else find it slightly annoying (understatement!) that after you do your research to find the best price phone/broadband, you negociate a reasonable price.... and then within 6months the price goes up by more than 10%?Company to Customer l...
Hi my new EE fibre plus will be activate on the 11 July. Last text message from EE was: Hi from EE, your Landline and Broadband order is on track to complete on 11/07 and your router will be on its way to you shortly. But I am getting the EE fibre pl...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
I need to cancel my order for broadband I placed on the doorstep with one of your canvassers.
I would like to request a newer model router from ee. The ee smart hub (white) which I currently own was issued to me 4 years ago and has not received a firmware update since November 2023. I feel the lack of updates is causing a potential security r...
In Feb 2025 I was out of contract with BT who phoned to convince me to migrate to EE. What a nightmare! Navigating through 150 is hopeless. I have had contact with at least five so called guides. None of which have solved my problem. I have even be...
Hi, I've literally just set up my new EE Smart router. Everything is working fine but when I go to connect my smart plugs/doorbell it just won't connect as they use the 2.4ghz band. Is there anyway I can split them or something? Some help would be ap...
The light on my extender is orange for long periods then aqua. I'd say about half the time it's orange. Why is this? It's only two rooms away from the main router.Thanks
Hi Alli have a issue with the new broadband installed last week.I watch a stream from Portugal on my Samsung tv and when i installed the the EE broadband on the first 2 or 3 days the stream was working fine and know notworkinf at all.So i still have ...
