Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 227 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46572 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90705 Views
  • 11 replies
  • 12 Helpful

UPNP on EE Smart HUB (SH31B) not working

Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...

Kncowans by Valued Contributor
  • 1517 Views
  • 11 replies
  • 5 Helpful

Resolved! December price increase

Whilst I understand EE's annual inflation linked increases in March, but don't agree with them, I have just received a price increase from £30 to £34 without any explanation whatsoever!!! Anyone else experienced similar ...?                          ...

Not-happEE by Valued Contributor
  • 723 Views
  • 24 replies
  • 12 Helpful

Is anyone happy with EE

Just drifted over from the BT forums as I have taken the plunge to take up the offer on the "Full Fibre Busiest Home Bundle"Made a couple of posts on this forum and getting warnings already from other users saying "Stay away" and "Don't bother"I know...

timprocter by Established Contributor
  • 14274 Views
  • 37 replies
  • 14 Helpful

Resolved! Broadband internet

Hi , my internet is very low. If I go on the kitchen I don’t have internet. I paid for 900 Mbites/sec and EE grants me for min 700MB/sec. I receive just 280MB/ sec. What I need to do?

sorake by Explorer
  • 126 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't download Apps on TV, Phone + Tablet

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's w...

HelenLuLu by Investigator
  • 239 Views
  • 9 replies
  • 2 Helpful

Resolved! line reset

Hi how can i get my line/dlm reset. i have had a faulty router that has caused my line speed to drop significantly thank you

carol2025 by Investigator
  • 301 Views
  • 14 replies
  • 1 Helpful

Broadband Issues

Absolutely no broadband in Aberdeen area. The app is being "updated" so can't contact anyone. Having to use data to post this. Really annoyed 

Grumph by Visitor
  • 115 Views
  • 1 replies
  • 0 Helpful

Broadband down liverpool

No broadband or phone service this is an absolute joke now. Especially when you have a child who is special needs and rely on the broadband! Im definitely leaving now

Krobbo01 by Visitor
  • 136 Views
  • 1 replies
  • 1 Helpful