Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So in the last 2 weeks I've had my router just cut out twice for no reason around 1am. I'm streaming at this time and it's cutting off my stream which is affecting my veiwers, this has never happened before in the past year and I haven't been made aw...
We recently upgraded our EE broadband from a slow 50MB to 500MB FTTP. We naively thought staying with the same network would mean a straightforward upgrade. However, now 3 different engineers (both EE & Openreach) have been to our address to try and ...
So, from 3am this morning my router was playing up. Without any warning whatsoever from yourselves, I find out my router has had a software update and destroyed the power supply. The lights are still on, but nobody home. Not enough power from the uni...
This year I was automatically transferred from a BT broadband account on to EE. I would like to access my broadband contract to understand the future billing plan and the details about how to potentially leave the contract in future. Please could you...
Hey all, Having an issue with the wifi extender on 1.6 busy home bundle.Sat here constantly getting disconnects on my laptop, im sat approx 2m away from the router, and over 10m away from the extender, watching the logs, my laptop is constantly being...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
Ive contacted EE on at least 3 occasions as my devices cannot stream something as simple as my EE TV or netflix etc without dropping out every 5 minutes. Every time I get through to EE they check my speed (as I do myself) and confirm the speed is sho...
My contract ends on December 5, and I called today Decemeber 3 to ask what happens after it ends. To my surprise, I was told it will renew automatically and I’ll be charged for another month. I’m leaving the country in 5 days, yet they’ll still deac...
We're moving house from ****** to ******but the moving has been delayed because some things have to be fixed in the new house. My wife would not wait to start with a new contract in the new place. Hence, another contract has been taken up. This overr...
