Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
When I moved from BT to EE I did not think that I needed a landline so set the new contract up without digital voice. I now think I do need one but I cannot seem to find out how this might happen. Will I need to upgrade to a new contract even thoug...
I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...
I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...
I have wasted 3 hours attempting to speak to EE customer service, to report a fault with my sisters broadband and phone. The bot system is worse than useless and end up in a permanent loop.Why does EE make it so impossible to speak or report a proble...
HiCan anyone tell me where I can find a copy of a detailed manual (ideally in PDF form) for the EE Smart Hub Plus ? For the avoidance of doubt, I am not talking about the little yellow quick start guide supplied with the smart hub plus, or the simi...
Hi, I need help finding out how to apply this Student Beans code for a discounted broadband deal. I can't see anywhere in the checkout on where to apply the code for the discount.I rang up customer service for help, but they told me they can't overse...
Hello,I've had a new install on Tuesday and up until today it's been working fine. Now the PON light is flashing green and the internet has disconnected.has anyone had this before?
Joined Ee 19/1/24 Neither app will work. For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...
My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...
