Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44208 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85581 Views
  • 11 replies
  • 12 Helpful

Flashing green light

Hello. I have a hub that is connected  by landlines. It has been flashing green for a good few hours now. I have restarted the hub a few times and pressed the reset button. The green light comes on, flashes a few times then goes off. It then keeps go...

Nicko74 by Visitor
  • 96 Views
  • 1 replies
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Extender connected as Networking

I have 2 smart wifi pro extenders connected.  Both paired via the app.  When i look at devices connected to the Smart Hub, I have an Extender connected under the Networking tag.Should I have 2 showing? And if so what should I do?Thanks 

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Cwrd by Investigator
  • 119 Views
  • 6 replies
  • 1 Helpful

EE hub with Brostrend WiFi 6 extender

I have an EE hub and use it with a Brostrend extender. Devices on the other extender work fine but I can’t see them in the list of devices on the management interface of the router.  I would like to see them so that I can get DHCP on the router assig...

do i need a smart hybrid connect for £7 a month?

I have just been moved to an EE package from BT and the price has obviously gone up too. I was told that the new wifi box was going to be just amazing by the person on the phone, so why am I paying £7 extra a month for the hybrid box? I work from hom...

roobee by Investigator
  • 171 Views
  • 6 replies
  • 4 Helpful

Resolved! Poor Ethernet Performance

I've just started using the new EE Smart Pro Hub and Wi-Fi 7 service. Wi-Fi is working fine in most of the house but I have an office on the other side of the property that has always been a blackspot. Previously I've used an ethernet cable around th...

2pies by Investigator
  • 189 Views
  • 8 replies
  • 3 Helpful

Daisy chain EE Smart wifi Plus extenders

Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...

WIFI Signal Booster

Good afternoon,  i have just switched to EE broadband but my signal upstairs isn't the best. Could someone recommend where i can get an EE signal booster. many thanks in advance.