Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
As the title really, about 3 months ago everyone at the address stopped being able to log in to any apple system, send messages via imessage or updates etc on any apple device. It works fine if I use a VPN, which is a pain. Also works fine on other W...
I have a smart hub had it for two days and in all that time it has been locked to 13 year olds I have called into the re shop and phoned 150 for over an hour but it’s still locked so I have a 14 day cooling off period so I would like to return the sm...
I have an EE smart hub plus. The hub manager indicates that 2.4 and 5 GHz networks are on. However, all devices are connected to 2.4GHz network - is that correct?
I switched from Virgin to EE, with the promise that the £300 for the switch would be made as soon as the Virgin account was paid and verified. I emailed end of April to enquire and received a response to say that the credit would be applied with 28...
I have recently had my service activated using the Smart Hub Pro and the WiFi7 extenders. However I am finding the WiFi on the Smart Hub Pro virtually unusable, so much so I have had to go to back to using my old BT SmartHub2 and its extender discs a...
Hi, I upgraded my wifi from fibre 900 to the new 1.6gb gamers bundle, on the activation day (10th dec) OR engineer came out and changed the ONT over to a 2.5gb box and connected everything up. I got a text about 1.5 hours later saying my new line w...
I upgraded my broadband from FTTC 40/10 to the new full fibre. I did it on my phone and didn't scroll across far enough so I missed the 1.6 Gbps so I upgraded to the 900 Mbps tier.After realising my mistake, I called EE, and I was told there are 2 op...
Hi guy's quick question if have the EE smart hub and smart WiFi plus both have solid aqua lights on both hub & wifi box just it's just not showing up on the EE app its telling me to set up smart WiFi plus I've tried to pair it again with the hub both...
With my current BT Broadband deal expiring soon, I am upgrading to BT Full Fibre 500 with Halo 3. I am currently receiving discounts on my EE mobile costs due to my current deal … can anyone confirm that these will continue with the new upgraded deal...
