Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45061 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87594 Views
  • 11 replies
  • 12 Helpful

Security Camera not connecting

I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...

Aitchtee by Investigator
  • 301 Views
  • 9 replies
  • 4 Helpful

Resolved! EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...

Barmy by Established Contributor
  • 175 Views
  • 4 replies
  • 2 Helpful

Smart Hub Plus - can you forward port 80?

I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...

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Smart Hub Plus - Detailed Manual

HiCan anyone tell me where I can find a copy of a detailed manual (ideally in PDF form) for the EE Smart Hub Plus ?   For the avoidance of doubt, I am not talking about the little yellow quick start guide supplied with the smart hub plus, or the simi...

AlanD5 by Investigator
  • 5748 Views
  • 3 replies
  • 2 Helpful

Resolved! How To Enter StudentBeans Discount Code for Broadband

Hi, I need help finding out how to apply this Student Beans code for a discounted broadband deal. I can't see anywhere in the checkout on where to apply the code for the discount.I rang up customer service for help, but they told me they can't overse...

oskacz by Explorer
  • 156 Views
  • 3 replies
  • 4 Helpful

Resolved! PON Light Flashing Green

Hello,I've had a new install on Tuesday and up until today it's been working fine. Now the PON light is flashing green and the internet has disconnected.has anyone had this before?

LucasW96 by Explorer
  • 167 Views
  • 4 replies
  • 7 Helpful

EE Home app and EE app not working

Joined Ee 19/1/24 Neither app will work.  For EE HOME app..yes turned router off and back on etc.....Ee app. When trying to link broadband to account (I can see my mobile phone section) Constantly showing message to have identity checked..ring 150. H...

Jax12345 by Investigator
  • 1941 Views
  • 9 replies
  • 3 Helpful

HIHi SIP (communicator app) phone stopped working

My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...