Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello.I'm relatively new to EE, having been transferred from BT and now with full fibre. All went well for a couple of months, then recently I've been getting the 'connected, no internet' message. To begin with , rebooting the modem and the router (s...
I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.Is this known issue? I had stable connection without such issue...
After I reported that my landline phone was down a week before, I was given multiple misleading promises. 1/. An engineer would phone me that night up to 12.30pm. (they finish work at 9pm), seeing I was disabled they would fast track my repair as urg...
I expect to be migrating from BT broadband to EE broadband in a few days, in line with the end of my BT contract. I won't be taking DV so plan on continuing to use my Asus RT-AX86U router plugged into the Openreach modem because, I understand, that r...
I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all. Before I pos...
I have just placed a bb order but had to make an appointment for november.. once the router arrives can I just plug in and go?
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I c...
Ordered wifi enhancer and it worked great for one evening of gaming.Now greeted with this on the app, that it is not avaliable.Just been told by tech support that they have an issue with the app and WiFi enhancer sometimes not working . Issue with...
