Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44450 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86163 Views
  • 11 replies
  • 12 Helpful

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Alzyaman by Established Contributor
  • 1447 Views
  • 65 replies
  • 21 Helpful

WiFi engineer on way but im not in

I booked an engineer to come round as my rabbits nibbled my power cables so I just need some replacements. I have just had a text to say an engineer is on his way but I have no way to tell him I am not there 

Katie0399 by Investigator
  • 83 Views
  • 4 replies
  • 0 Helpful

Full fibre

I’m looking to switch to ee broadband full fibre! Can anyone let me know if full fibre is available at my location please! 

Tim111 by Investigator
  • 65 Views
  • 1 replies
  • 3 Helpful

Resolved! Switching offer upto £300

When singing upto EE I was in contract for my land landline with another provider and had £126.00 charges . I believe when I signed upto EE I had a switching offer where EE covers upto £300 charges . Can someone tell me the procedure? Do I pay the fe...

Promised old Landline Number

I had a new landline and broadband fitted as I upgraded my package with EE. Since 4th April 2025 I have rang numerous times to ask when my previous old number be transferred over. But all I keep getting is false promises a month later nothing. I am a...

Faz89 by Visitor
  • 85 Views
  • 1 replies
  • 1 Helpful

Bt to ee by home hub 2

posted on by forums but asked to move here as I’m now on ee…Moved to new house and set up bt fibre broadband with bt home hub 2. I noticed a few wifi black spots and drop offs in the house; most notably in the chosen spot for home office. spoke to bt...

Better performance using a VPN rather than without

We have FTTP provided by Openreach and have had for a while. We both work from home. all traffic is fine, Teams etc, but during peak times we lose access to all social sites - "cannot connect to to server" etc.I have raised a complaint, and I'm askin...

Milewire by Investigator
  • 133 Views
  • 4 replies
  • 0 Helpful