Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46306 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90156 Views
  • 11 replies
  • 12 Helpful

EE SMART HUB 2 change to third party due to upload lag

Can someone to the love of god help me? I have been moved from bt to ee and the upload lag ping for gaming is like 3k jitter. i am wanting to try fix this by getting new third party hub but unsurprisingly ee hub isn’t great to do this and will get do...

Brownc1 by Investigator
  • 1154 Views
  • 81 replies
  • 1 Helpful

Resolved! No internet for 2 days now

This is second day with no internet  and also wifi calling, ringing them is of no help as all they say is it’s an outage power problem, think we pay a lot of money for the privilege of their internet and could at least keep us updated on how long thi...

Hells14 by Investigator
  • 186 Views
  • 5 replies
  • 0 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Bluenose_Dave by Established Contributor
  • 61217 Views
  • 642 replies
  • 183 Helpful

Resolved! Cannot access internal device using ipv6 pinholes

I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my local...

EE5HT by Contributor
  • 1292 Views
  • 25 replies
  • 8 Helpful

Just one website archive.org is being blocked

I cant find any way to raise a support ticket by email or through a support web page - most of the time I can't phone up from where I'm working, so it's very frustrating trying to get someone at EE to help - even the EE X.com account just has an auto...

Resolved! Migrated from BT to EE

Hello there.I've been migrated over from BT to EE for my broadband. And im trying to link my broadband account to my EE account, but I don't have my EE account number anywhere. Not it any emails, and not in my box with the router etc. Can anyone help...