Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, i am a new customer for broadband.Just received the router, as i have BT socket into flat i have installed the router myself. I called you guys as I have an engineer scheduled for 17th, and since I installed it I was wondering if i was able to...
Every evening between around 7 and 10 the jitter on my broadband spikes from normal levels to maximums of 3550 ms and anywhere between, not constantly staying at any high figure, but spiking up and then back down constantly, making playing online gam...
I have EE BROADBAND.At certain times I having difficulty getting on to Internet with WiFi unless I am right next to main router.I have 2 perfectly sound extenders which worked without a problem until about 8 weeks ago.Since then the problems discuss...
I'm 3/months into my new super fast broadband believed all the spill from the sales person only takes 48hrs3/Months in five engineer visits same **bleep**e!! different day you need a new line. It needs to be mapped here is your second modem and your ...
Hi ,i have bought 2nd hand a set of 3 bt wifi disks and i am trying to connect them to my ee router that is not a smart router ,any ideas pleasethank's
My FTTP got installed today and my download speed hits 920mbps but it looks like the upload speed is capped at 50. All the tests I ran come back the same. I was hoping to get the full speed so I can upload to work servers. Is there any setting I can ...
I use 30000 broadband a day average but it doesnt say wher it is bytes kilobytes megabytes or gigabytes, does anybody know the units
My Broadband has been off for an hour now. I've switched on/off but just get a red light. Any idea what is going on?
I am new customer for fibre broadband without landline. What will the engineer need to do for fibre setup and new broadband line fee? (obviously not in specific detail) Although I do not rent it, there is existing BT telephone socket here so previ...
Just wondering if EE have applied the recommendations from the NCSC dated 16 April 2018, to avoid the potential vulnerability exploits of the routers by Russian state actors? ISPs• Do not field equipment in the network core or to customer premises wi...
