Every evening between around 7 and 10 the jitter on my broadband spikes from normal levels to maximums of 3550 ms and anywhere between, not constantly staying at any high figure, but spiking up and then back down constantly, making playing online games with any sort of precision unplayable. The internet is perfectly fine otherwise and at other times in the day except for around 7-10pm. This is frustrating, as you can imagine, and I have already been through the customer service pipeline, only for a new separate issue to arise when the first engineer came around, which took 5 engineer visits from separate engineers to fix. However, the issue of the jitter was not anywhere closer to being fixed. One of the engineers who visited said he'd found an issue at the box, causing noise/interference on the line at certain times of day, which fits the description of my jitter issue, unfortunately he couldn't fix it at the time and my issue persists. I don't want to go through the customer service pipeline again, as the last time we did I felt that the people I spoke to on the phone didn't have the technical expertise to actually discuss my issue any more than through their broadband tests, and also the last time I went through customer service, a new, much worse issue arose that took weeks to fix. Any suggestions of what to say to customer service or to do to fix my issue would be more than welcome!
