Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, we have had no Internet since yesterday around 8pm. At first we thought it was our router but then discovered the whole street are having the same issue. Anyone knows what's going on?
Hi, I need a link to a page where I can disconnect WiFi on my router, please? There was one, it expired.
I recently received the EE 5G router as well as my first bill in the mail indicating my account number. However, when I go to sync this account number to My EE I get the following message: "Please enter a valid billing account number" And also, for s...
My internet has been down for three days. I have been following the down detector, and know that this isn't an isolated incident, with many reports being filed around the country. Important information: I have restarted my routerI have turned it o...
Broadband is not working. Is thete problem in my area xxx xxx Chelsea in London. Broadband not working. Please txt me on mobile xxxxxxxxxxx Darron xxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]
Hi allI know that the Orange.net and other services were made not available in 2017 but I am having an issue with account passowrd resets on a system that I used to use an oldOrange.net emails address with. The third party will not change may email a...
Can I use Netgear CM1000, 1100 or 1200 modem with EE broadband?
I have an EE Smart router aswell as an EE disk and they work really well together creating a mesh network. I want to add to this network with another EE Smart router. I've been following some tutorials online with yet no success that's why i'm coming...
I am transferring from Bt to EE and would like to check that my bt email addresses will remain active?
i would like to know cost of switching my broadband and phone line tv to EE
