16-01-2023 10:39 PM
Had a power cut today and EE hub has not given great service since
16-01-2023 10:44 PM
Welcome to EE's Home Broadband Forum.
In what way has it not given great service? Low speeds or discons? It could be that the auto DLM has reduced your speeds when sensing the lack of or spasmodic response during the power cut.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
16-01-2023 10:46 PM
Hi @Barney29 what do you mean?
Has the power remained constant since the cut?
How is your phone line? Any noise when you dial 17070 option 2?
Are you connected via ethernet or Wi-Fi?