Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Support issues

MichaelB311
Explorer

‎16-07-2026 02:50 PM

Why do I keep getting referred to a chat bot whenever I try to call EE over a pressing issue? 
could someone please explain this and also do something about it?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎16-07-2026 03:04 PM

Hi @MichaelB311 

Becase it is an automated service. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
MichaelB311
Explorer
In response to Northerner

‎16-07-2026 03:19 PM

It’s the 150 I always call and it sends me to the chat room and I would prefer to talk to somebody as it’s a number of issues I would like to discuss.

I will try the other number that you gave me. I hope there is a change with that. 

0 Helpful