Support issues

MichaelB311 · ‎16-07-2026

Why do I keep getting referred to a chat bot whenever I try to call EE over a pressing issue?
could someone please explain this and also do something about it?

Northerner · ‎16-07-2026

Hi @MichaelB311

Becase it is an automated service.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

MichaelB311 · ‎16-07-2026

It’s the 150 I always call and it sends me to the chat room and I would prefer to talk to somebody as it’s a number of issues I would like to discuss.

I will try the other number that you gave me. I hope there is a change with that.

XRaySpeX · ‎16-07-2026

Try calling EE CS on the Freephone no.(Opt 1) in my sig. instead of 150. It's more likely to get you thro' to a person.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ee_user14 · ‎16-07-2026

@XRaySpeX wrote:
Try calling EE CS on the Freephone no.(Opt 1) in my sig. instead of 150. It's more likely to get you thro' to a person.

Not entirely sure "which number you call" has half as much bearing as just choosing the right menu option. Don't get caught up with trying to find an exact match for your query - choose the nearest and then just bide your time.

The IVRs are fundamentally the same on the back-end.