Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My old we plan from plus net ( who you could contact and speak to instantly) was upgraded without my consent by EE and after 4 days of trying to sort it out it’s getting worse they have ordered internet hubs and open reach engineers to do things I’v...
I have set up some WiFi schedules for my kids, but they don't appear to be kicking in. Is there something else I should be doing?
When I switched from BT, EE phoned me up and sold me a new package. I work from home so broadband is vital. They sold me their best fibre package with failover etc. but there is no fibre in the village and never will be.I am paying £72 per month.i do...
I’m absolutely fuming. I took out a broadband and tv package with EE and had my order confirmed on the 24/06/25. It was activated on the 30/06/25, with intended installation on the 01/07/25. This didn’t happen because the equipment did not arrive, so...
When I return home my mobile notifies me to sign back into my ee wifi, even though I didn't have to do that at the start of my recently opened account. What should I do to make sure of automatic reconnection please?
Hi all,I’m hoping someone here has seen this before or can confirm if it’s a known limitation.The issue:I upgraded to the EE Smart Hub Plus recently and since then I can’t connect more than one wired device through my unmanaged Ethernet switch. The f...
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
I was a Plusnet customer but from today I transferred to EE. When I got got the message that the switch had taken place I plugged everything in on the router, switched on, connected devices to the router and all worked fine…… until the router reset o...
First up I should state that I have reported the issue posted below to EE Customer Services, but I thought it worthwhile posting here in case others are searching.I have a new service connected (1.6gbps service) with a Smart Hub Pro and multiple Smar...
i cannot contact ee myself and my parents refuse to do so, and so i am asking for advice here.this wifi is SOOOOOOOOOOOOOOOOOOOOOOO BAD. as said in title, my wifi goes out every 20 minutes and my ping is so unstable in every single game i play. i hav...
