Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've had an EE broadband Service and Wifi hub connected to my Ring Camera network for the last two years. I've recently renewed my broadband contract and I'm now losing wifi connectivity on one of my hardwired cameras and the Ring Chime. I'm having ...
Hi, we recently had an EE engineer come out to install our home WiFi, but we’ve run into an issue. The installation requires drilling in an area where we’ve been told we need an asbestos approval letter from our HOA. We’ve been trying to get this sor...
I'm trying to set up port forwarding on my hub for my NAS, I've watched many videos and blogs. And trawled the forums here... But for the life of me it will not work.Just says port is closed on port checker websites..
I recently upgraded from 500Mbps fibre to 900Mbps Fibre. Previously before the upgrade when using my phone on Wi-Fi while connected to NordVPN I would get about 300Mbps download speed, which is fine I accept the use of a VPN will cause the speed to b...
Hi - I've just spent the last hour on the phone with an eero support engineer trying to get PPPoE working. This is with my eero directly connected the full fibre ONT, no EE router in the setup. Here's the problem: According to the engineer, the eero ...
Anybody else still sitting at r3.8.24-R-1531355-PROD-1 from last year? Seen all the updated firmwares getting applied (although some a bit iffy) , just curious if anybody else is still waiting?
There are four phones linked to my landline account. The main phone rings out but I cannot hear caller but they can hear me. All other phones work. Also, if I dial out, no ringing sound on handsetbut call connects and they can hear me but I cannot he...
Back in April my broadband was down for 6 consecutive days. I was informed that there was an issue with connection (MSO) across areas in South Wales and because of this I would automatically receive compensation. EE now telling me that I do not mee...
Hello. I've just switched to EE broadband today from Plusnet. My Plusnet contract expires on 20th June, but the earliest I could select for EE broadband activation on the website was 22nd June.Provided my EE router arrives in time - is it normally po...
