Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...
Hi all,I’m hoping someone here has managed to crack this, as I seem to have hit a wall.I’m on EE / BT Full Fibre 900 (FTTP). When I connect my Eero 6 Pro directly to the ONT using PPPoE, everything works perfectly from an internet point of view:PPPoE...
Hi, Been on to EECS all week and being told there is nothing wrong on my account but since upgrading to 7 pro last week I have been unable to access some sites on the connection. Reddit was the first one I noticed but after some investigation there a...
I’ve just signed up with EE broadband, and received my 2 hubs today and have an engineer appointment on Thursday. I have an Openreach modem already installed in the property (it’s a new apartment) and I know what I’m doing with the equipment. I’ve pl...
Hi.Moved from BT to EE on 27th November. Noticed that Digital Voice is not providing Caller ID to either my original phones or those registered to the Smart Hub itself, so they come up as Withheld. A recent call from another landline came up on the ...
Network going down regularly in a daily basis from October 2025.Keep calling to customer care and asking to send a technician but never happened. But there were technician came last week and said something seriously wrong but he can’t handle it, and ...
Hello, this is Ruhongwang，as my home is currently undergoing renovation, this morning the builders accidentally severed the fibre optic cable for my internet connection. Coincidentally, I am also moving out tomorrow. May I terminate the contract at t...
I have just spent ages on a call trying to upgrade my broadband from BT 900Mbps to EE Premium 1.6Gbps with the Smart Hub 7 Pro Router to be told that this is not possible for existing customers. I was told I need to cancel my current BT contract and...
I have a very specific issue having just upgraded to Wifi with EEEquipment at home is the new EE smart hub pro router wifi 7 and 2 pro Wifi 7 mesh extenderswe have zero issues with speed and connection but upon restarting the router when adding an ex...
Hi folks, I've recently moved from BT broadband to EE. My daughters Samsung TV isn't detecting the wifi. I've moved the extender/booster through to her bedroom but its not picking up a signal. I've logged into my router and changed the signal to 2.4G...
