Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I will be getting EE BB 900mbps in Feb and will be using my own router, the Nest WiFi. I just wanted to confirm that I have to plug the Nest WiFi into the BT ONT, select PPPoE in the Google Home app and input the username and password from the...
Can someone explain why my new WiFi hub is asking if I want to join another network on my network as this will make it faster.?surely my network has one network and that’s that. “….has a separate network name on the same Wi-Fi network. Joining an add...
I've received a request to return a BT mini hub but don't have a bag I've been going in circle's to request one but no joy. Can you advise where I can make this requst
Router (SH31B running r2.68.16-R-1296172-PROD-83002) and app (pos) are not pairing. This means I cannot use wifi controls in the app. I am invited by the app to set up the router and every time I get to the scanning QR code stage, it says it's alread...
Morning, just set up the broadband hub and seems to be working ok, but landline and TV not working, can’t view any of the premium channels,, no movies, try to link device through the app and keep getting the same message, somethings not working, try ...
Hello,I have a JVC LT-32CR230 TV, and the TV is connected to my EE Smart Hub Plus router by ethernet Cable, find that when I trun the TV on it shows on the main screen not connected after about 1 min it changes to connected, and when I try to open an...
I've recently paid my bill and still no service at all and can anyone tell me how long it would take to be reconnect again
HiWe needed to upgrade our old BT hub and have ended up with a new EE one which will not connect with our heat app hub which controls our electric radiators and previously worked fine. The heating people say Port Forwarding is required and have gi...
