Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone,I purchased access to the EE public Wi-Fi service today, but I’ve run into several issues.I only made one purchase, however I was charged twice (£20 total).The Wi-Fi initially worked for a few minutes, then disconnected. After that, I cou...
Hello all,We originally had the Ubiquiti UDM and the UAP-AC-Pro, but we are upgrading our EE FTTP to 1.6gb (and also future proofing)I’ve also noticed the person who installed our cables to the loft used CAT5, and the cable running from the ONT into ...
We are unable to connect our devices it says unable to connect try again later we have only had it 48 hours and problems already and also we have been given a WiFi extender!
My android stopped connecting to WiFi whenever I’m not in the same room with the router. I thought this was a problem with the router but my wife’s iPhone and tablet connects fine even from the other floor upstairs.Doorbell also seems to be disconnec...
Hi everyone, my Moes smart home gateway stopped working overnight and after extensive diagnostics I've identified that EE's network is blocking the Moes/Tuya cloud servers.The blocked IPs are:3.64.70.1583.75.157.1883.75.117.563.76.16.4718.158.238.166...
I have high latency and jitter, it affects all devices including mobile on Wi-Fi, the problem started recently and wasn't there before. Ping is around 200ms when I am playing online games.
I ordered a broadband from ee shop a week ago. The hub is coming in a day. But no confirmation email of my ee received.Phoned customer service . She sent a TEST email from her own EE email which I received. She said there are a few emails from e...
Hi all.I'm just migrating from plusnet to EE with an engineers appointment for fibre install for May 19th. I'm getting opposite text messages on alternate days. First day suggesting everythings on track, then next day saying sorry slight delay and...
I'm having a few issues with port forwarding on a new SmartHub SH35A.I've recently moved from BT where I had on old BT Smart hub with some rules to give me external access to couple of machines on my home network. These worked!Swapping over to EE - n...
My EE account is in my name because of my mobile phone, I used to be able to check the broadband account aswell but can no longer 'find' it or previous bills. The Broadband is in my husbands name but we have the same email address so thought it would...
