Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I will admit I find the EE app pretty useless .. I login in, and every time I select an option it asks me to login again ....What I need to know is what Broadband Package am I on ?I looked at statement, it says " Full Fibre Gigabit All Rounder" whi...
I need to renew my broadband contract
Hi, I've had multiple complaints with EE due to poor Internet quality. During the first complaint they made many errors and ended up crediting my account due to this. They wouldn't however upgrade me to fibre without me paying £5 a month more than I ...
I would like to turn off a device on my home board band I’m unable to due to your dining something on it at the min.
Am I supposed tyo bne periodically updating the FW on my router?
Is there any EE Public WiFi available for free for EE customers?
The internet doesn't work and my router lights up orange [Mod edit: add title]
I left my previous supplier and now they want £133.63 for early release but EE says they will pay previous suppliers payment for early release. Help please
Any having problems with WiFi just completely went off white box LOS is red flashing orange router
Hi, how can I manage my groups/devices whilst the app is down
