Connecting Panasonic heat pump to Panasonic cloud through EE hub -ports 80 & 443

Skye1985 · ‎26-08-2026

Hi, I’m trying to connect a Panasonic controller in heat pump to Panasonic Cloud through my EE hub.This would allow me to control heat pump from Panasonic App.

There is an Ethernet connection which connects from EE hub to controller unit in heat pump. I have check with my laptop and this connects to the internet fine. However when I connect the Ethernet cable into Panasonic Controller I just cant get it to work.

Panasonic UK say that they think the issue could be a firewall in the EE hub. They say “Could be the firewall yes, TCP/UDP ports that need to be open are 80 and 443.”

How do i go about checking these ports ore open on my EE hub

XRaySpeX · ‎26-08-2026

Those would be outgoing ports in Panasonic Cloud. Outgoing posts are never blocked & so nowt special needs to be done for them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎26-08-2026

@Skye1985 See the link below if you need to look at the PF example.

Port forwarding not working - The EE Community

bobpullen · ‎27-08-2026

@Skye1985 - do you have the exact model number of the heat pump controller?

When it's connected to the hub, can you see it in the network device list in the Hub Manager at 192.168.1.254?

What hub do you have? If it's a Smart Hub 7 Plus then have you tried both the 2.5GbE and 1GbE LAN ports on the hub? If it's a Smart Hub 7 Pro, then worth reading the advice at the bottom of the page here i.e. you may have some success if you try connecting the unit via a cheap unmanaged switch.