Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
I don’t know what to do. I have originally upgraded from broadband to full fibre on the 25th January with an installation date in March. OpenReach, made a mess of the job but the fibre was working after asking EE to send a replacement hub. After one ...
So the new router password will not work till next week?? I can connect to my pc and iphone using the QR code and side button but the Sky TV needs to password which does not work. I have wasted 2 hours trying to reset the sky boxes as I had to re i...
Hey there i message EE on the 6th of this mouth regarding full fibre broadband since there is pole for fibre outside my property but unfortunately not available to order anyways told them about this said wait for 10 working days for it all to be upda...
What's up with the management interface on the Smart Hub 6 Plus? It's always incredibly slow and, for some configurations, very erratic.I'm running on firmware version r3.8.30-R-1627300-PROD-83002 which I assume is the latest but as the Firmware Upda...
Can someone actually confirm that a Wired Ethernet connection to the Wifi Extender Pro 7 should work please?I originally set it up and synced it to the router on WIFI , moved it , plugged it into Ethernet and it didn't work and moaned that it was too...
I think that the EE App can do with some more features.Deletion of old devices - At present you can only delete one device at a time. The interface needs to allow a means of being able to filter and select a group of devices that the customer can the...
Had this issue for MONTHS called the helpline saying it would be sorted in 72 hours and still isn’t fixed I can’t add my broadband to “manage my broadband” so I haven’t been able to see the bills im paying. It used to work then EE changed my broadban...
Hi all,Now I am not sure if this is a dead thread. It has been a horrendous day setting up my EE WiFi with extender problems etcMy Laptop is old 2016, but currently running on Windows System: Windows 11 Home. I refuse to replace my laptop, because it...
Why did I change to EE - because Plusnet withdrew their landline service. Worst decision ever. 2 days after agreeing a contract I received an email fron EE asking for their equipment back or pay £85. I had not received any equipment. I contacted the...
