Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I switched from Plusnet to EE on 5/06 all went smoothly on that day router connection and phone, however noticed on the second day my outgoing email would not send and kept asking for network password I could receive email and tested from Gre...
The network diagram shows nothing connected to to the router, any suggestions what ma be stopping it?
We have been sent a BB Battery Backup kit, there is no power splitter cable provided but we have received 3 ethernet cables that were sent separately?
My EE broadband has been working fine for the past 12 months, no problems. I had grouped all my devices and everything was working fine. Until about 3 weeks ago. I noticed my Ring doorbell camera and spot camera kept loosing connection. The on...
Afternoon, One and all. Connection issues! Having been using the internet this morning all was fine and dandy, popped to the shops while out I got a notification that my internet had failed over to StarLink. When I returned home the PON light on the...
I've recently switched from 1000mbps on sky to 1600mbps on EE. Now everything I try to watch over 1080p on YouTube for example constantly stops and starts. Every few seconds. Absolutely appalling. Is this a common issue? Is there a fix?
Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...
Hi x please can anyone advise x I have just had broadband and the extender thing that goes with it x signal is fine for TV, phone etc but when my son plugs his PS5 in it keeps saying signal too weak x it won’t connect x what are we doing wrong x
Hi, upgraded broadband yesterday after getting a really good deal with new phone etc. Guy in shop upgraded us from 500mbs to 900mbs for an extra £3, so why not.Speeds are still the same and the EE app still shows our plan as the old one, 500mbs.I've ...
Having had a mare of a weekend what with our ring security cameras and chimes, wife mobile phone all loosing loosing their respective wi-fi connections, which was a pain for the wife as our indoor coverage is poor and we both rely on wi-fi calling, i...
