Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44447 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86157 Views
  • 11 replies
  • 12 Helpful

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by Contributor
  • 595 Views
  • 18 replies
  • 2 Helpful

new router smart hub question

hi just got new router and its the smart hub i believe is the basic router. however i have signed up for fiber 36 essentials and is suppose to come with the smart hub plus according to the website . i am also paying for wifi enhancer but this only wo...

Broadband charge

Guys... Just curious, I seem to remember taking out a two year contract with BT which was due to end in December of last year. Then EE took over, and suddenly it's now a year contract!I'm finding the charge for the full fiber rather steep compared to...

Wifi download speeds on xbox

Hi my internet download speeds on my xbox are incredibly slow even when the xbox is the only thing on connected to the internet it’s slow. I have full fibre 500 and my guaranteed minimum speed is meant to be 425 mbps my xbox is connected to my intern...

Harlan21 by Investigator
  • 156 Views
  • 7 replies
  • 2 Helpful

New Extra Hub

Hi, how can I get an extra broadband hub please? Recently transferred from BT to EE and when I was with BT, I had the main hub downstairs and a smaller hub upstairs for our computer.  I would appreciate your help.

kachgogs by Investigator
  • 223 Views
  • 12 replies
  • 7 Helpful