Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44780 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87013 Views
  • 11 replies
  • 12 Helpful

My printer cannot connect with wifi

I have an HP envy printer 4500. It is right next to the router and making signals as it is trying to connect to the router but cannot. The wireless network test result came back saying If MAC address filtering is enabled and you would like to keep it...

Resolved! Smart Hub Plus - Fibre installation

Hi I had an open reach gentleman connect ee Smart Hub Plus to fibre.  Aqua light is stable, iPlayer working, phone working and in settings WiFi is showing connected to new hub.  It all seems to have worked without me doing very much at all.This eveni...

Ghoumamri by Investigator
  • 284 Views
  • 9 replies
  • 2 Helpful

Switch from Plusnet to EE

I am in the process of switching from Plusnet to EE (organised by EE since Plusnet won't support landline phones after we lose copper lines).My switchover date was set for 29 May 2025 but today I received the following message from EE:Hi from EE.Sorr...

ColinXSD by Established Contributor
  • 356 Views
  • 8 replies
  • 1 Helpful

Smart Wifi Plus Discs not connecting as extenders

Hi, I've recently migrated to EE from BT and got all new Kit...Smart Hub Plus, 3 Smart Wifi Plus discs and Hybrid Connect.No matter which way I add the Smart Wifi Plus discs I cannot get them to show up as extenders which means I can't manage them (i...

pst99 by Valued Contributor
  • 2198 Views
  • 22 replies
  • 7 Helpful