Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have tried and given up after I think 6 tries to talk to someone at EE this evening. The one time I did get through to a human there was a very bad echo on the line it made talking impossible. All other tries led to 0ne of the following:The syste...
Now into our forth week of no broadband and mulitiple long calls to EE to rectify. 3 engineer visits,,4 modems later and still nothing working. We appear to have been changed from legacy customer and letter from EE informing of a change of system cle...
Has anyone else been charged for not retuning equipment even though they’ve got proof it was delivered? Sent my old WiFi hub back on 13/05/26, Royal Mail confirmed delivery on the 15/05/26 and today I’m being told that I’m being charged £85 on my nex...
Hi all. Been waiting all morning for an engineer as I was told pone would arrive. Now that slot gone and been on phone hold for over 25 mins! What should I do? Go out or wait and hope? Now been on hold for over half an hour and ended up rebooking for...
Does anyone else think EE is worse than BT?streaming TV over WiFi to app or through EE TV box is awful, pixelating, buffering or just not working?is this the same for others?
EE have sent me a new SMART HUB 6 PlusAs there are a number of items connected by Wifi ... been given the advice to keep teh SSID and password of the old Hub ....How do I set new HUB to use the old SSID and password.
Had fallout issues with both new Pro 7 extenders filing to pair wirelessley, taking 20 minutes to re-pair, dropping off after pairing then just refusing to pair. Ended up reseting the extender again, disconnecting the Pro Hub 7 from the mains and sta...
Hi, new to this forum but as a BT EE member what I've read so far is very interesting and informative.We previously had a BT hub 2 for 3 years and the discs..EE convinced us to migrate over to the EE SH plus mainly for the WiFi 6. We've got the 1gb F...
I'm on gigabit full fibre. Download and upload speeds are as advertised and i'm happy with, but my latency is all over the place, which I notice when playing multiplayer games. When running a ping within command prompt or tracert, sometimes the ping ...
My wi fikeeps dropping to half every evening
