Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45785 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89139 Views
  • 11 replies
  • 12 Helpful

Resolved! EE cancelled service on me

Hi all. Has anyone else had the following problem? I recently received an email telling me to return all my EE broadband kit, and received the envelopes to do it. I did not request to cancel any services, and our bill payments are all up to date by d...

IWC1966 by Investigator
  • 1241 Views
  • 18 replies
  • 13 Helpful

Broadband slow loading

Hi,My ee broadband is behaving strangely. Our data rate is 8.111 Mbps / 54.997 Mbps, and a speed test show around 42Mbps download, which is pretty good for where we live. However the actual connection appears to have a lag of some sort. Visiting webs...

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Sky Q and EE box

I have just moved house and taken my Sky Q box with me, my new house did not have broadband, just a BT phone line. So now I have BT broadband but have been given EE box pro for Broadband and TNT sport. Can I use both in the same house.?

CP671 by Explorer
  • 160 Views
  • 2 replies
  • 0 Helpful

Network security key

trying to put wifi on laptop and asking for network security key.have wifi password, admin password but no security key

Ru521 by Visitor
  • 167 Views
  • 1 replies
  • 0 Helpful

Cancel Order

I had a sales guy at my door on Wednesday, I think his name was Jordan. He wanted me to switch to EE broadband and TV (think he said it was Now tv). I told him I was quite happy with with my current provider and had been for a very long time. He said...

nicm86 by Visitor
  • 167 Views
  • 2 replies
  • 2 Helpful

My Bill seems high

I am being charged £84.99 for Full Works: Fibre 67 broadband , this seems a lot to pay  for broadband,  plus why do they say its fibre when it comes through in the normal way, i thought fibre was under ground ?

M1X3R by Explorer
  • 495 Views
  • 5 replies
  • 4 Helpful