Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was sold unbreakable broadband what I got was inadequate broadband and now a bill for £845 to leave the poor service I foolishly got into
Hi all,Can anyone please confirm for me that this cable:https://ee.co.uk/products/battery-back-up-plus-connecter-cable-for-smart-hub-2-cable-only...is the correct one to connect the Cyberpower battery backup unit BT are currently sending out? Many t...
Since joining EE broadband when streaming TV apps the connection keeps dropping and disconnecting.
Is there any way to invert my connection? My upload speed is consistently better than my download speed.
I have had the smart hybrid connect for a few months now, not used it, not been able to use it, it just flashes green. Not been able to contact EE as the system thinks its a broadband issues and insists on checking the line and tells me everything is...
My son is receiving bills for broadband that was never installed, how does this get fixed?
Good morning,I've tried to place and order for broadband via a price comparison site over the weekend;Select the package I want - OKCredit Check - OKDirect Debit Guarantee -OKIt flashes something about billing periods then the page refreshes, and dis...
Ordered EE Full Fibre broadband yesterday. Set up a Direct Debit, then the page asked for a £20 deposit. Entered my card details and the payment failed. After reloading, my account page is completely empty — no order showing at all.I do have the cont...
I have broadband on order but I don’t get it installed until the 8th September unfortunately. When I placed the order, I was told to take out the connectivity backup and that would arrive within a few days. When received, that would give me an intern...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
