Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45907 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89375 Views
  • 11 replies
  • 12 Helpful

Internet consistently poor when 2 people online

We have guaranteed 60mpbs Internet but when two of us use the Internet for work it collapses. Which doesnt make sense 60mbps should be more than capable to manage two zoom calls. So clearly something isnt right. Doing speed tests its always between 1...

Resolved! Poor customer service.

WiFi not working, after they did a check I got told my power supply to my router was at fault ani need a new power lead. Got told it would be 3 to 5 working days but I would get tracking details when it was ready to be dispatched. Called after 4 days...

Resolved! Broadband offers for existing customers

Broadband has gotten expensive!   So currently at £41.25 a month 67mbps.   Contract ends November 2025.   New customers are offered £27.99 for same speed, but renewal for me is £45.   I get discounts on 5 sim only contracts, but that’s inflated as be...

Fosbag by Contributor
  • 428 Views
  • 5 replies
  • 4 Helpful

1.6gb with Tv

Hi does anyone have any update whatsoever if EE are any closer to Storting out their systems so we can order 1.6gb and tv together, This has been going on for to long now absolutely ridiculous! 

Accessing share point problem

I have switched to EE broadband and my work laptop can be used to access the internet but not my work one drive/intranet - the message says the connection is not secure for this site, and that the share point link uses an unsupported protocol. Please...

Resolved! Slow, Slow Broadband

Since we moved house in the same town the price for the service has gone up, but the speed of broadband emails has dropped off a cliff. When opening emails It tells me 'No Internet Connection'. This takes up to 30 seconds to open the connection. Wher...

PatW12 by Investigator
  • 290 Views
  • 8 replies
  • 2 Helpful

Resolved! Engineer visit

I've had a letter with regard to an engineer visit. EE said if this is expected, I don't need to do anything.  If they don't hear from me, EE will assume I want to go ahead with the transfer and no longer want EE broadband and landline??  I don't wan...

Skint by Investigator
  • 197 Views
  • 5 replies
  • 0 Helpful

Resolved! Speed full fibre to property

Full fibre to property....current speed 25 mbs sec....vs contract for 500mbthis is sunday 12.00pmyesterday 17.00hrs was the same care to comment...thankyou