Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50
Hi can anyone help me?so I’ve had no internet since last night and contacted EE by phone and they were sending me out a new lead last night for it to be delivered today I’ve had no tracking information on when it’s coming does anyone know how I can g...
I have a wifi pro extenders that will not connect to the hub. Also, when I can finally get it connected to the hub and I turn it off at the wall and back on, it's no longer connected.I have tried connecting via ethernet and the light goes Aqua. As so...
hi, i can see some of the devices are connecting to 2.4GHz and some to 5.0GHz but on my wi-fi option, there’s only 1 and doesn’t specify 2.4 or 5.0 i need to use 2.4 connection to set up my air purifier… and not sure why my macbook is connected to 2....
For the past couple of weeks I've noticed my download speeds dropping significantly during evening peak hours around 6-10pm ish. I pay for the 1600 Mbps service with a minimum guaranteed 1300 Mbps speed.I've logged speedtest results for the past cou...
Hi All, I've done some scouring across the forum but can't see anything that covers my situation, so hoping one of you will know! I had Openreach out today to install FTTP, they installed the ONT, junction box etc but have been unable to run the fibr...
This service is a nightmare. Used to run EE normal broadband which was fine. After installing fibre signal was so poor we switched to the fibre and speed is never at the levels guaranteed.
Hi, I noticed from the EE order that I need to return the old Smart Hub Plus to EE; otherwise, I will be charged for failure to return it after the deadline has passed.I moved from the Broadband 150 version to the Broadband 300 version today.Okay but...
On taking out broadband with EE, the fastest option available to me was the Fibre/Essentials 50 option. I was getting a max of about 45 Mbps down, and 11 or 12 Mbps up, prior to joining EE.Because I didn't want the upload speed to be capped at 9 Mbps...
Hi everyone,I’m currently using EE broadband in the UK( Fibre 67). The router provided by EE is placed in the storage room because that’s where the only Openreach master socket is located. The WiFi works fine, but I need a stable Ethernet connection ...
