Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Installation cancelled 20 times
Been with EE for 18 months and in that time I have had no end of issues, I have had box replacement 3 times, new wires put in for phone lines because a contractor spliced through them and caused a short circuit, now I cant access my ee app or log in ...
Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extr...
HelloReceived an email from EE indicating possible power supply issues. I was sent a replacement it did not fit, after going around in circles try to contact a human to explain. I finally managed to get through and explain, they arranged for anothe...
HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...
I have recently moved over to EE wifi for my home and office Broadband, I purchased the smart hub, I then purchased a further smart hub extender/booster and it all worked okay for a few days but it is now not the case. Evening TV watching is the one ...
hello I have added a BT/EE ( what's the difference)phone to my BT broadband package.I have now received an email saying that I have to pay £112.94 to end my EE package ( I didn't know I had One!) as I was a BT customer. In any case I haven't ended an...
So my boardband from bt is due to end in December and my mobile from EE in October since both EE and BT are the same company I was looking for some information. I heard that you can have unlimited data on mobile when you have boardband and mobile fro...
We have guaranteed 60mpbs Internet but when two of us use the Internet for work it collapses. Which doesnt make sense 60mbps should be more than capable to manage two zoom calls. So clearly something isnt right. Doing speed tests its always between 1...
WiFi not working, after they did a check I got told my power supply to my router was at fault ani need a new power lead. Got told it would be 3 to 5 working days but I would get tracking details when it was ready to be dispatched. Called after 4 days...
