Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have just moved into our new home and the previous owners have left their EE router but we have moved to Virgin Media. Can I just throw their old router away as I have no way of requesting a label?
Good afternoon, We’ve returned equipment after an upgrade and we’ve been charged £215. We sent it back via Royal Mail lockers and QR code provided but that was seven weeks ago. Obviously not happy we’ve been charged.
Hi all,I’ve recently moved from YouFibre and had no issues with their connection, joined EE Fibre 900 with a promise of cheaper prices and guaranteed high speed connection. From 6pm onwards I have had very slow connection and buffering on streaming p...
I have Full Fibre 900Mbps plan with a Smart Hub 6, I have been having WiFi range issues, I have upgraded to the 1.6Gbps service and that comes with Smart Hub 7 Pro and Wifi Extender Pro.I expected silly money, but in fact new service and hardware was...
I've been an EE FTTP customer for about 16 months. Before then I was with BT also on FTTP. I was on a 150Mbps download plan for both. My broadband has always been 100% reliable,Last week I upgraded to 300Mbps. I received notification from EE tha...
I have been trying to sign up to ee via uswitch. It was the 1.6gb broadband for 32.99. When redirected to ee and prompted to select an address the address options are for a different postcode. The site says if that is the case phone a support number....
We have had tbe same problem recently. This week we have had rubbish connection 8-9pm and online support are gone for the night. Has happened at least 3 nights this week. Support come back next morning after 9am [Mod edit: Added title]
Hi, how do I actually get a WiFi 7 router from EE? Everytime I call in I seem to just get passed from one department to another
I've linked my mobile account through the app with no issues but I cannot view my home broadband account or see any bills, the only bill I can see is a BT bill for a closed account. I have tried the linking process several times and I get the message...
