Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why is the ee broadband connection last night and a few days before so bad
Hi I am paying £39.99 for broadband but I cannot see this in my account. Can you please confirm where I find this to view how many months I’ve got left etc thanks
Since visit today by Kelly Comms to fix broadband regular drop out my upload speed has dropped from guaranteed 30Mbps to 20Mpbs how do I get to someone to get this fixed? Calling 'the number' just gets the line being checked option and nothing else. ...
Where do I start!!!I’ve called the call centre a number of times within a month, i cancelled my SIM only deal but to find out it’s still active? Finally got cancelled today. today had an engineer booked in, called my phone?? As I gave simple instruct...
Does anyone know why the hub requires switching to https, but then reverts to http. Why does it not have an ssl certificate if it insists on https?
I’m hoping someone here may be able to shed some light on what is actually happening with my broadband upgrade, because at the moment EE/Openreach seem to be treating several different issues as though they are unrelated.I was due to be upgraded on F...
Hi all, I have just switched from Sky to EE. I have the new Smart Hub 7 Plus and although most of it works, i have a couple of issues. 1. When i try to turn on "Always use this ip address" for devices on my LAN it won't toggle. Therefore i cannot set...
I'm wondering if anyone knows who to contact with issues with my broadband connection. It works fine wired to my internet but wirelessly is another story. It keeps disconnecting and saying I have no internet access. In store they couldn't help me and...
Well this is embarrassing! I’m a chartered IT professional and a specialist network troubleshooter. However, despite following all advice on the internet, I cannot get apps like Netflix or BBC to run on a first generation firestick via the Smart Hub ...
I switched fromTalktalk to EE on 31/07/2026 for Broadband and landline. Broadband is working but my landline has not been connected or worked since. All my efforts to speak to various agents come to nothing. They say the line is not there anymore....
