Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Where is the link to make a payment online with a debit card? The help hub article directs you to your bills but there isn't a link there to pay.
Hello people, recently started new broadband contract from EE back in April. Openreach have done inside but outside is waiting for the pole installation. Every time I seem to ring EE to get an update I always keep getting same response from them sayi...
I am writing to request a refund for the cancellation charges I have had to pay following my switch from Virgin Media to EE. When I signed up with EE, I was informed that the switching process would be handled automatically. I was told that EE would ...
Completed my switch on Friday (31/07/26). EE engineer came and upgraded my ONT, connected the new router. Everything now working.Contacted my old supplier (Onestream) to check when I can expect my final bill. They say the switch has not been fully co...
I moved over to EE from Plusnet just 2 months ago in order to keep my landline and have now received an email saying my contract ends in October 2026. So does EE only operate 4 month contracts ? why wasn't I informed of this before signing up and wha...
Just switched from PlusNet. Routers I have used before run cool. Is it normal for the EE hub to be warm.
Obviously the disconnection is inconvenient itself, but also the fact that I get a new WAN IP address each time.For work I have multiple servers that I log onto to provide support and need to whitelist my IP to get access so it is a time consuming ad...
Hi everyone, I am currently on the 900meg package and my contracted ended a few months back. I want to upgrade to the 1.6gb package but it's not coming up in my options. It is available in my area as it is an option for new customers even at my addre...
I called the helpline yesterday to arrange for my broadband service to be moved to my new property in a few weeks time.All was good as fibre service and contract will all be good at the new place and the date was agreed for the move of the service in...
I ordered a broadband package on Saturday, the broadband is meant to be set up for tomorrow, the router still says awaiting dispatch and delayed.
