Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Am trying to test broadband speed by following instructions on EE webpage which says:Open the EE app.Select Manage.Select Broadband.Select See what’s included in your plan to get a breakdown on what you’re expecting.You can select a Test speed from t...
I have recently changed over from BT to EE but still on the same Gigabit service. I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...
I just moved from BT to EE I was promised a new EE hub now I find out I'm going to get stack with the old BT hub. Am thinking of living both of them a leopard never change it spots.I complain to Bt over the years I was not getting what I was paying f...
I reported loss of all services, TV Broadband and Phone on the 11th January, and the Bot informed after testing that it was a network error, and could take up to 2 days to fix. I waited, and the bot suggested I use the app, which I did, and the app t...
Landline keeps cutting out
I have a domain chryselwood.ca that I can't access using an EE broadband connection unless I use a vpn. I'm able to access the site on the mobile network with no issues. what am I missing?
I’ve recently switched from BT to EE broadband. Ever since, I have been plagued by emails telling me to return the old BT kit. I did this in mid December and have proof. Despite this I am still getting emails reminding me to return a smart hub. I hav...
My EE broadband has been down since yesterday. I immediately called support and registered a complaint. An engineer was sent today, only to tell me that he cannot fix it because it’s a wider outage affecting multiple homes, and that it may take anoth...
Evening AllMy household seems to be running into a requent problem with audio calls. If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actua...
Hello allA bit of a strange one here.In June I received a Notification from Openreach saying that Full Fibre is now available to Order.In Early July I received the Letter from EE stating the same, however, when I spoke to EE to Upgrade my Broadband I...
