Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
On Thursday 21 August my router suddenly switched off by itself and have been without wifi since. I called EE on Friday and went through all the trouble shooting steps and was advised there was an issue with the power supply and that I would get a ne...
Moved from BT to EE was told it would be better because we would have a direct line, but honestly it’s much worse. Signal around the house is terrible. Everything is fuzzy and takes ages to load. Extremely disappointed
Hi want to know why you cannot take my broadband money out of my bank account
I've just updated my router to a TP Link GE800. After some messing around, factory resets etc I finally managed to get an internet connection. The ethernet connections are good. I'm getting a solid 900mbps on my PS5 etc. The only problem is the wifi....
HiWe're only 6 mos into a 24 mo contract but I want to cancel our household broadband entirely.Not moving to a new provider. We just don't need it in the house at all.We have our broadband and mobile contracts with ee. Happy to keep the mobile.How wi...
I recently transitioned from Zen to EE, opting for the EE One plan to consolidate all our services under a single provider. Initially, I retained our Zen-supplied FritzBox router, configured in a MESH network, to preserve the existing complex port f...
Hi Team!I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's v...
I have been trying for a good few months now, but I can not link my home broadband to my account, as I need to change my broadband but can't until it's linked to account. I keep getting an error message saying problem is on their side, but this is mo...
I am writing to make a formal complaint regarding the poor quality of the television and broadband service I have received from EE. It is unbelievably bad in every sense.bad service and event worse customer service. For a prolonged period, the televi...
I have received a letter from EE saying someone is trying to take over my broadband and to let them know if this ok. It is NOT ok, but all the contacts that give me are for the damned automated service which has no option for stopping someone taking ...
