Internet Down Today

[Hassanjahmani]

Why is my internet down today? Is there a problem at the source, and when can it be resolved?

[Mod Edit - Title modified]

[XRaySpeX]

@Hassanjahmani : Using what EE service/device?

[Kumardeep]

My data when activated

[XRaySpeX]

On what device, a phone or a router?

[Christopher_G]

Hi @Hassanjahmani 

If it's related to your mobile data, please turn airplane mode on, then back off again. If it still isn't working and you have an active allowance, it's worth checking our network status checker. That will let you know if we're aware of any issues and allow you to report an problem if now.

Let us know how you're getting on this morning please.

Chris

[Hassanjahmani]

Good morning. The problem is with the home internet; it has stopped working
since yesterday, and there is no Wi-Fi network in the house.

[Christopher_G · Accepted solution]

OK, thanks for confirming that, @Hassanjahmani 

Please try these steps first:

1. Turn off your hub using the hub switch on the rear of the device.
2. Turn off the mains power and remove the plug.
3. Wait for 60 seconds.
4. Plug in the mains and turn it on.
5. Turn on the hub using the hub switch on the rear.

If it still doesn't come on, there are some more troubleshooting steps on this Fix An EE Broadband Connection Problem help page.

Hopefully, this helps you restore the service. Keep us updated please.

Chris

[XRaySpeX]

@Hassanjahmani : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?