Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello. I have a Fibre 67 Core package starting on 17th September. I mistakenly selected 'No' to having a current supplier when ordering online.I actually currently have Sky Broadband on my active Openreach line. Sky has already sent me a letter confi...
I use a third-party router for my EE FTTP connection. The router is a GL.iNet Flint 2. The connection drops frequently.My current settings are:Protocol: PPPoEUsername: [email protected]: [empty]MTU: 1492Please give me the correct conf...
I’m in an incredibly frustrating situation. I received some emails from EE earlier this month saying that my service, that I’ve had for 3 years, is up and running. The current status says “ceased” under my account, and now I can see that they are tak...
My Dad's EE connection is now working, his phone is working well and I have talked him through connecting his Facebook Portal to the wifi. This worked well and we had a video call last night.Unfortunately, we couldn't get his laptop working. It's an ...
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
You need to improve your service! It’s terrible! And I will not pay another penny towards your WiFi that you are not providing to me! As you are not providing me nothing! It hasn’t worked properly in the last year! I always put off calling you as my ...
The Openreach modem (ONT) is a white box that's connected to the fibre optic cable that runs into your house. It's usually installed in a utility cupboard or mounted onto a wall.To provide your services, we'll remotely activate the ONT that's already...
Ive had ee for 3yrs now ive paid my bill but 3 times in one day my Internet has cut off and taken ages to get back online its a joke never had an issue like this before whats going on
Hi allNewly joined EE, was going swimmingly but all of a sudden my mobile will not connect - states access denied when I try and shows as disabled in WiFi menu. All my other devices, consoles, tvs, work laptop all connect fine but it won't have it. I...
Hi my boardband isn't working pe12 postcode is there a problem in this area?
