Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This morning there is new Pro router firmware r3.8.24-R-1531355-PROD-1 and it starts by saying use HTTPS which is then says is not available. It then requires the admin password to get into any level of access. Now testing out what it does.It allows ...
Can’t wait till my contract ends. Internet is so rubbish. Upgraded to FFTP and still lagging. The app is also rubbish. Will never use EE again
Following the change from BT to EE, I opted for Fibre 36 Full Works. We are Fibre to the Cabinet, Copper to the House.The Smart Hybrid Connect was an add on, as was the Booster. They are expensive, and as I found out, unnecessary. The Hybrid Connect...
As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...
Having read it is now possible to get 1.6gbs package with EE TV, I was wondering if anyone has been able to upgrade from a lower broadband tier to 1.6gb while keeping their existing EE TV plan?
Hi Team, I am an existing EE customer hoping to upgrade to Full Fibre, but I am blocked by a database mismatch on the Openreach system. I need someone from the Wholesale / Offline Provisioning team to raise an ORDI (Openreach Data Integrity) request ...
How do I get EE to take a complaint seriously? I just got an email saying "Your complaint is now closed", with zero explanation.
can not log into account says ac number not recognised GB******* [Mod edit - account number removed, please do not share any personal details on these public forums]
Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2Lo...
Mostly posting this to vent my frustration...I've been in IT a long time. I bought my first wifi router in 2004. It was okay, not great, wifi devices from the early 2000s were not great by modern standards. As time has gone on I stopped buying my own...
