Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...
I am having the same problem. I’m going round and round with both Sky and EE. It appears to be that EE’s offer is a sham. They are requesting information that simply can’t be provided in the format they are requesting, therefore we can’t meet their T...
I have the "Made For Gamers" bundle, I have the WiFi enhancer add-on but everytime I click on it, it says "Download the app" or "Open app store" yet I already have the app installed and it just takes me back to the main page that shows my bills.
Help changed to EE broadband from bt through bt and haven’t been sent a new hub. Can’t access the hub now through bt app as account closed but need to be able to control it for parental controls any ideas how I do that?
EE knocked individual devices off my WiFi because the payment was slightly late. That behaviour is childish. If a bill is overdue, I’d expect a direct notification or a full, transparent service suspension not selective, silent disconnections. Quietl...
Ive contacted EE on at least 3 occasions as my devices cannot stream something as simple as my EE TV or netflix etc without dropping out every 5 minutes. Every time I get through to EE they check my speed (as I do myself) and confirm the speed is sho...
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
This afternoon I noticed some of the silicone or glue around the openreach modem’s external cap/cover has come loose, leaving a gap between the cap and the wall. does anyone know how go about getting this sorted? It seems I have to go through EE rath...
Thank you @XRaySpeX for your related post. I am technical support for my elderly blind mother-in-law living in bungalow just around the corner. She only uses the internet for radio via Alexa. Last week her internet stopped working. Unplugging t...
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
