Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hican i change my Activation date on my order ASAP?I order my EE 900 plan this morning, but unfortunately i have put on the wrong date of the 12th of Oct, I should have put on the 19th Of Nov instead because this when I contract ends with CuckooAfter...
Back in August I was due to have a FREE upgrade to my broadband, when the day arrived, an 'engineer' from Kelly Communications left me with nothing but mess and distress. I've now received another message from Openreach saying they want to come and d...
Good morning…have been trying to contact EE technical team due to poor broadband network to no avail… am not happy with the service provided and I need this to be fixed urgently. Was on the phone to speak to someone for over 40 mins! Will appreciate ...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Hi, I have recently moved from BT to EE digital home phone. At the moment I am using my BT phones with an adapter supplied by EE to connect to the hub. However, I would much prefer to use new phones that connect directly to the Hub. I am not sure wha...
Previous setup (550Mbps fullfibre)SmarHub Wifi 6 (Router) with 1 Smart Wifi plus ExtenderHub speed (via Ethernet): 550MbpsHub wifi speed : 450-550 MbpsWifi Extender speed (Ethernet): 550MbpsExtended wifi speed: 200-350Mbps (depending on the distance)...
How is it that testing speeds using the EE app reports a speed of 445bps (consistently) whilst every other speed test reports anything from 10mbps to 50mbps at the exact same time?
I Placed a migration order from Plusnet to EE by phone order for broadband and home phone in June 2026Equipment was sent out Just before the switch over 13th June for broadband and 19th June for home phone.Switch over date arrived still with Plusnet ...
Hi, I’m hoping someone from EE can help me check what has happened with my broadband order.On 24 September I went through an order for EE Full Fibre 900 Core via Compare the Market. I received an email from EE containing my Contract Details and Contr...
I’ve decided to leave EE broadband and tv. If I put in a request with another provider what happens. They are offering exactly the same for almost half the price. I just want to exit but not have to ring up.I can’t see any links to contact you and g...
