Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Having read it is now possible to get 1.6gbs package with EE TV, I was wondering if anyone has been able to upgrade from a lower broadband tier to 1.6gb while keeping their existing EE TV plan?
Hi Team, I am an existing EE customer hoping to upgrade to Full Fibre, but I am blocked by a database mismatch on the Openreach system. I need someone from the Wholesale / Offline Provisioning team to raise an ORDI (Openreach Data Integrity) request ...
How do I get EE to take a complaint seriously? I just got an email saying "Your complaint is now closed", with zero explanation.
can not log into account says ac number not recognised GB******* [Mod edit - account number removed, please do not share any personal details on these public forums]
Posting the firmware versions for the EE Smart Hub 7 Plus Router, which was launched 12th December 2025.Firmware version: r3.29.4-R-1511690-PROD-84001 19/12/2025 App ver 3.7.4Firmware version: r3.35.15-R-1597208-PROD-84001 19/12/2025 App ver 3.11.2Lo...
Mostly posting this to vent my frustration...I've been in IT a long time. I bought my first wifi router in 2004. It was okay, not great, wifi devices from the early 2000s were not great by modern standards. As time has gone on I stopped buying my own...
I’m from colchester and have not had any broadband all weekend. I have phoned 150 and told they know about it and are fixing it. I honestly dont think anyone is fixing anything until monday comes. Not happy with the service.
Back in October 2024 my BT Broadband contract was ending, I had an email from EE so contacted them on 17 October 2024. I spoke to a young guy who explained that EE were taking over BT, I had no issue with that. He explained to me that EE could give m...
Example shown.Wireless and Ethernet effected, doesn't happen all day long, but enough to notice it when gaming or streaming.Lights never change on the hub , and reconnects just as quick but seriously annoying, I don't think iv met anyone on here who ...
I don't understand, please explain. Why should I return smart hub, if you just sent it?
