Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is there a way to chat with an advisor? I have 2 young children and have very little quiet time and not able to answer all the time to get help? My broadband was working fine yesterday, then the socket which it is plugged into along with tv ect was s...
Seriously cannot contact a single human about the fact you’ve sent the wrong hub. Your bots keep running diagnostics and telling me it’s not connected. Like duh……. tour 150 , app and website yield no results either. someone needs to contact me soon...
I have got a Bt smart hub 2 and I can’t sign into it. Using Mac book keeps saying unsafeconnection, use https which I have tried butit does not work. Bt instructions how to bypassthe warning. Safari select show details/ selectvisit website/,confirm b...
Yesterday we had the first power cut of the season which only lasted 10 minutes. After the power came back on my EE Smart Hub 6Plus sat continuously on green with the odd flash. My BT hybrid connect could not connect to the router. I have a hybrid co...
Hi, am I the only one who can't connect the app to the hub?
The EE Satellite Broadband page has the “Register your interest” section missing the actual registration form. I've checked the page several times, and other customers are being sent to the same page. Can EE please provide a working registration link...
I am moving and it is not clear on the day of transfer whether it is better to switch over in the morning or should i wait for Plusnet to switch off their service? I presume if it gets near the end of the day I should just switch them.Anybody has don...
We have registered our move which should happen on the 30th. All sorted with contract etc. At the new house we noticed the power cable to the Open Reach equipment was taken by previous owner. I reported this and asked for a new cable to be sent, whic...
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
