Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2768 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47367 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92551 Views
  • 11 replies
  • 12 Helpful

Resolved! Use Home Hub through own router for Digital Voice.

I’d like to use my own router with the EE FTTP service, I already know I can connect it directly to the ONT for connectivity but I also need to use Digital Voice for my landline. Rather than connecting the EE router to the ONT and then connecting my ...

AStaUK by Explorer
  • 73 Views
  • 2 replies
  • 0 Helpful

Smart Hub 7 Plus

I recently renewed my broadband to full fibre 900 standard and was wondering as new customers are getting smart hub 7 plus with their new contracts how do existing customers receive the new smart hub 7? As I’m currently still using my smart hub 6. I ...

End of contract

My contract with EE  ends on the 3rd July , how much notice do I have to give EE if I change to a cheaper broadband provider?

Is this suitable for broadband/fibre?

 We currently have EE Fibre Broadband but we are looking to move - the house we’re moving to only has this socket on the wall for broadband - will we have to contact EE to get them to come out and update it/broadband and any idea how much that costs?...

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Eldritch by Visitor
  • 130 Views
  • 2 replies
  • 0 Helpful

Wi-Fi Speeds with VPN after upgrading

I recently upgraded from 500Mbps fibre to 900Mbps Fibre. Previously before the upgrade when using my phone on Wi-Fi while connected to NordVPN I would get about 300Mbps download speed, which is fine I accept the use of a VPN will cause the speed to b...

DanC999 by Contributor
  • 566 Views
  • 10 replies
  • 0 Helpful