Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,Has anyone had any issues with their EE router throwing an "ARP Cache Poisoning Attack" via ESET Endpoint Security? I've always been with BT with no issues, as soon as I moved over to EE my ESET keeps throwing this error up. I've got an EE boos...
Hello,I need to remove the WiFi extender from my contract, it's £7 a month, and i do not use or need it - it's been carried over from when i was on just BT - I've already been charged on my latest bill for non return of the BT disc.
How do I claim an early leave charge from VirginMedia?
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
I've just signed up for ee full fibre. I gave an incorrect email address when I signed up.I have an existing account with ee, which I can merge accounts but obviously I won't know my account number as the welcome email will go to the non existent em...
My router seems to be an issue since migrating from BT to EE. My issue is associated with access and often It cuts out entirely. Are there any way that I can improve my network?
Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025 when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...
Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...
Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...
Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...
