Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm on a payment plan and have payed for the month but my broadband got stopped anyway what can I do
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
Just had the new Smart Hub Pro and Smart Wifi with 1.6Gbps installed. Installer tested the connection and confirmed it was at full speed. In practice, speeds are relatively slow and do not meet the guaranteed minium speed of 1.3Gbps. I disabled the s...
I am thinking of ordering EE full fibre to replace my Starlink setup. I have a TP Link Deco mesh system which I want to keep, and currently use the Starlink Router in pass through mode. I think I can do away with the EE router entirely and plug the D...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
I currently have a 900 Mbps FTTP connection with EE but am considering moving to a property which only has part fibre (minimum 59 Mbps guaranteed according to EE website). Openreach site states "We’ll be building in this area in the next year" so am ...
My data and broadband cut off and need of an emergency
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
Hi all,I'm trying to set up some smart home devices (e.g. LED light strips) and have been having trouble getting them to configured and connected via HomeKit (Apple). The manufacturer’s instructions recommend connecting to a 2.4Ghz wifi network. We h...
Hi all, A similar question. I've been booted off Plusnet have to use EE for now. Wireless HP printer now does not respond (it says printer is offline) and sound on Bluesky videos does not function. I've checked whether the hub is on IPv6, but it is I...
