Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45874 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89304 Views
  • 11 replies
  • 12 Helpful

EE Broadband - WiFi

Frustrated doesn't begin to describe.I suddenly get emails and texts saying "Sorry you are leaving, cancellation will take place on (date). Terminations charge will be £318" Firstly I did not request to cancel my broadband, I haven't even looked at o...

Microsoft Teams not working

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the er...

HughPB by Investigator
  • 1945 Views
  • 22 replies
  • 2 Helpful

Openreach Engineer

Hi,I have moved into a rental property and signed up for EE's broadband package. They have arranged for an Openreach engingeer to visit the house to set this up, however there is already an Openreach Wifi port installed inside the house - do I still ...

NFinn by Visitor
  • 36 Views
  • 1 replies
  • 0 Helpful

Fullfibre with terrible upload speeds

I’ve been on EE Full Fibre 900 for just over six months, and while my download speeds have been consistently excellent at around 800 Mbps, I’ve noticed that my upload speeds are persistently low — almost always capped at around 25 Mbps.I understand t...

New EE Internet Dropping Out multiple times a day.

Hi, multiple times throughout the day we lose internet.  The hub will be blinking orange and after using the online service checker, which then restarts the router it sometimes starts working again.  As me and my wife work from home, have 3 children ...

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Hirons by Explorer
  • 644 Views
  • 5 replies
  • 1 Helpful

Resolved! No parental controls on Smart Router and EE Home app?

Hi,I moved over to EE Full Fibre in April of this year and have a Smart Router:With kiddo getting older I want to start utilising parental controls, but logging into the router just tells me to download the app, which has no parental controls in it o...

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