Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've had parental controls setup through the app for years but now when I'm going to change them it says, "There's a problem loading your broadband and WiFi controls services. Try again later or get in touch if it's urgent." I can't amend the setting...
Thanks for the great help from deepan great communication and very polite. Helped me very quickly. Thank you.
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such. I fully understand EE won't give me an...
Not happy with EE, we moved from Sky a month ago being promised a superior signal from the router, this was not the case and upstairs rooms are experiencing lag and drop outs, we contacted EE and the guy was very helpful and suggested we need an engi...
Hi i believe my EE broadband has been hacked and people are targeting me for some reason. I dont have a phone and cant contact EE does anyone know if theres another way of getting in touch with them or how i can stop this ? right now 2 people came to...
My broadband loses Internet connection about 5 times an hour. Sometimes for a few seconds, sometimes for about 5 minutes.When it works I get really good speeds.The problem occurs on devices connected via ethernet (PC and TV) and also phones and table...
Hi There, I have already returned all the kit I have received which is not in use. I only have one hub and its the one plugged in but not sure if you are sending another with the speed upgrade install that BT are currently in the process of doing? I ...
I regret to post this and will remind those of the parameters deliberately removing the post and the reality requirements if Dunstone for what reason just to hide scenarios but I continue to have my services my contract my ownership and my accountabi...
I have been using ee for a while now it wasn't as fast to begin with but recently it has gotten so slow to the point I can't watch basic things like netflix or YouTube on the TV when it's 1 room away from the box it gets slower than 1 Mbps speeds and...
How long does it take to get the refund for going through the switching service
