Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I am on copper at the moment and have signed up to fibre which was only made available afer a few people in our cul-de-sac complained.I am aware that openreach have been to my street and I have seen them doing some work, but nothing has happen...
I was recently migrated from BT Broadband to EE onto a new SOTAP/SOA DSL service there is no fibre available.New line service and router is 2 days old now. My router is an EE Smart Hub 6 running firmware R4.26.3-R-1923144-PROD-83002.Since the migrati...
My existing FTTC contract has just ended. EE has confirmed that Openreach has granted me a stop sell exemption to stay on FTTC instead of moving to full fibre. But EE say they are still unable to offer a new contract for FTTC as it isn’t showing up a...
Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...
After coming from sky broadband which i never had any major problems with (the odd drop out) they made it too expensive to stay so joined EE full fibre 900 core, three times the speed £10 cheaper a month happy days, im getting mostly the speed promis...
Hello, I need an EE Support agent to help me cancel a pending Full Fibre 900 Broadband order that was set up by a in person salesman on 20th October.The salesman highly pressured and coerced me into signing up. I suffer from extreme anxiety, which ma...
Hi,My EE fibre broadband has been behaving unusually for around a week. Previously, it was very fast, and I used a wired Ethernet connection with speeds of approximately 100 Mbps or more for both download and upload.I initially noticed that video cal...
Internet outage for the last 25 hours in the area iI live.Come on EE, give us a clue when it'll be sorted.So far been told 03:50 and 17:11 today and now can't even get the link to get another text to tell me more porkies.
Hi all, my broadband 24 month contract ends on the 12th of November 2026. Will I incur an early termination fee if I change to a new provider in the next couple of days?
I have been migrated to EE from Plusnet to keep the telephone landline.The instruction is to create an EE account but how will this get linked to my old Plusnet details?Surely, i have enter some details from the Plusnet account to match my personal d...
