Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi - just got upgraded to a Smart Hub.After a bit of work, got the Alexa's, smart bulbs and Gosund plugs to work, but cannot get the Teckin or HBN smart plugs to work.Tried the tips in other chats - turn of 5GHz, turn of WPS, set the 2.4 GHz channel ...
After having 2x engineers call out today, after 3.30pm is. to check the router, stating there is no fault after the app found a fault 2days ago , they supported me to change the router password on my device ,and logged into EE with new password on t...
Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!
6 attempts to transfer from bt to EE what a mess, they wanted to charge more than I pay now raised a complaint this morning and get a message this afternoon to say complaint completed! How can it be, no one has rang - only been with BT over 15 years ...
I've unknowingly been moved to EE from BT when I renewed my contract.I have received a new EE router so I need to send back the BT SH2 router. In the new EE router box there are three return labels, one says EE kit, another says BT kit and the third ...
My vulnerable 85 year old mother-in-law received a message from BT saying she had requested to move to EE and someone would come round and install new equipment. Thinking this was a scam, I called BT to check. Turns out BT had initiated this without ...
Hi thereI was persuaded to upgrade my braodband from BT wire to full fibre and was told over the phone that would involve transferring to EE. I was sent documents over the phone to agree to and signed up for a TV package - was not given the full deta...
I have moved over to EE from BT & i am unable to pair the app with my Hub for over 1 month, I see many people have had the same issue but cannot see how it has been resolved & the EE guides have been no help.Does anyone know the resolution to this ? ...
I can't get through to customer service either and I have been trying g for a couple of days !! 1) My landline hasn't worked for at least three days (my broadband is working) there is no dialling tone so I cannot ring out and my elderly dad of 95 ca...
My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...
